Francesca Nguyen
Newark
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Newark Community Health Centers
Newark
02.2021 - 06.2022
- Make appointment for patient ( Current & New PT )
- Reschedule Appointments
- Confirm Insurance Information
- Answers telephones, directs calls and takes messages.
Kindergarten Paraprofessional
Newark Board Of Newark
Newark
09.2014 - 06.2016
- Assist the Teacher in ensuring the physical, social, and educational excellence for children.
- Maintain a safe and well organized classroom learning environment for the children.
Medical Coding And Billing
Biosound Medical Center
Parsippany
09.2012 - 07.2014
- Working directly with the insurance companies, Healthcare Providers, Process Claims..
- Reviewing and appealing unpaid and denied claims; ex: Horizon BCBS/Aetna/Medicaid.
- Using coded data to produce and submit claims to insurance companies.
CSR
Sunoco
Parssipanny
03.2018
- Customer Service Representative OPENING & CLOSING STORE
- In charge of funding made throughout the day and responsible for monitoring & closing.
- Gas Attendant; Handling Funds and Face to face Interaction with Customers.
Education
High School Diploma -
PUTNAM COUNTY HIGH SCHOOL
Skills
- Attention to detail
- Active listening skills
- Improving customer service experience
- Building customer loyalty
- Vibrant and positive attitude
- Bilingual
- Time management
- Punctuality
- Front desk
- Customer service
- Communication skills
- Medical receptionist
- Office experience
- Patient care
- Clerical experience
- Insurance verification
- HIPAA
- Call center
- Customer support
- Microsoft Word
- Microsoft Outlook
- Phone etiquette
- Microsoft Excel
- Microsoft Office
- Driving
- Computer skills
Timeline
Customer Service Representative
Newark Community Health Centers
02.2021 - 06.2022
CSR
Sunoco
03.2018
Kindergarten Paraprofessional
Newark Board Of Newark
09.2014 - 06.2016
Medical Coding And Billing
Biosound Medical Center
09.2012 - 07.2014
High School Diploma -
PUTNAM COUNTY HIGH SCHOOL