Francesca Rivera
Wadesboro,NC
Summary
Compassionate and reliable professional who recently earned Certified Nursing Assistant (CNA) credentials and is seeking an entry-level CNA position in a hospital setting. Brings strong customer service, communication, and teamwork skills developed through experience in fast-paced service and retail environments. Known for being dependable, patient-focused, and able to remain calm and respectful while working under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Zilla Pizza
Wadesboro, NC
08.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Trained new staff on best practices for service and menu knowledge.
- Collaborated with kitchen staff to coordinate timely order delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer concerns promptly, enhancing overall dining experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Willow & Vine
Wadesboro, NC
12.2021 - 05.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records using point-of-sale systems.
- Executed daily sales transactions efficiently, ensuring customer satisfaction.
- Collaborated with team members to achieve sales targets consistently.
- Resolved customer inquiries and complaints promptly, improving service quality.
- Organized merchandise displays to optimize product visibility and accessibility.
Education
High School Diploma -
Anson High School
Wadesboro, NC05-2024
High School Diploma -
Anson High School
Wadesboro, NC05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
Certification
Certified Nursing Assistant (CNA)
Timeline
Server
Zilla Pizza
08.2023 - Current
Sales Associate
Willow & Vine
12.2021 - 05.2023
High School Diploma -
Anson High School
High School Diploma -
Anson High School