Francesca Villarraga
Frederick,MD
Summary
Legal professional with extensive experience in providing top-tier administrative and legal support. Proven track record of managing case files, conducting thorough legal research, and assisting in trial preparation. Highly reliable team player with strong focus on efficiency and adaptability in fast-paced legal environment.
Overview
4
4
years of professional experience
Work History
Lead Teller
Sandy Spring Bank
07.2024 - Current
- Provide front line, high quality service and sales to new and existing clients through lobby and/or drive-in facilities
- Accurately processes a variety of transactions involving the paying and receiving of funds and is responsible for balancing a cash drawer
- Mentors, coaches, and provides guidance to teller staff, ensuring they adhere to policies and procedures.
- Manages cash supplies, ensures accurate balancing of cash drawers, and maintains the security of the vault and ATM.
- Oversees the teller line operations in a bank or credit union, ensuring efficient and accurate customer service.
- Follows established procedures in compliance with applicable laws and policies
- Handles large, small deposits.
- Enthusiastically interacts with clients to develop rapport and refer new products and services
- Receive checks, money, debit and credit payments from clients.
- Solves any issues that pertain to the transactions.
- Answers all accounts- and banking-related inquiries.
- Follows company procedures to count and manage all the funds they receive from customers.
- Builds and maintains customer relations by providing high-quality services.
- Uses the provided electronics to document all transactions they conduct during their shift.
- Reconcile all transactions at the end of their shift
Legal Assistant
Berman, Sobin & Gross, LLP
02.2023 - 04.2024
- Perform administrative duties, such as maintaining attorneys’ calendars, scheduling appointments, making photocopies and compiling complex documentation.
- Create and maintain case files, including producing, retrieving medical records, letters related to case, and insurance companies, and organizing photos of injuries/damages.
- Handles case work for multiple attorneys at a time.
- Handles communication with clients, witnesses, insurance companies, etc.
- Handles multiple calendars for multiple attorneys at a time.
- Draft and file basic legal documents and correspondence.
- Conduct legal intakes for a broad range of civil litigation practice areas.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Monitor deadlines and juggle calendars with the ability to quickly adapt to any new changes.
- Document management and adhering to data best practices, and HIPAA.
- Requesting and reviewing medical records, summarizing findings for the attorney, and utilizing those records to compile medical expert evaluation packets and trial exhibits.
- Handling all case-related accounting, including issuing payment, tracking expenditures, compiling cost sheets for submission to the courts for payment, and balancing client accounts.
- Drafting written correspondence for clients, insurance adjusters, medical experts, court officials, and opposing counsel for a high-volume workers' compensation legal practice.
- Drafted legal documents and correspondence, ensuring compliance with firm standards.
Judiciary Clerk
Montgomery County District Court
08.2022 - 02.2023
- Greeted and assists the general public and court related personnel, responding to inquiries regarding the proper completion of various court related forms and information regarding court policies and procedures.
- Provides information about the status of cases or office procedures.
- Prepares case files and ensures that all necessary documents are complete and accurate in accordance with established court procedures.
- Processes and maintains case files by reviewing pleadings, typing docket information, and establishing case file folders.
- Enters new cases and updates existing case information into the court’s data systems.
- Reviews and processes legal documents such as bench warrants, bond forfeitures, subpoenas, summonses, appeals, continuances, commitment papers and court dockets.
- Types court notices, transmittals, and orders in accordance with established court procedures.
- Receives, enters, and accounts for all monies received by the court for fines, court costs and other fees, utilizing a computerized cash register.
- Performs a variety of clerical work which may include traffic or civil cases, foreclosures, breach of contracts, garnishments, and other cases filed.
- Processes new cases and sends them out for service of legal process via the Sheriff’s Office, private process or certified mail.
- Receives, opens, sorts, and distributes mail to the appropriate section of the court.
- Sorts and files various documents and materials according to an established file classification system.
- Processed legal documents, maintaining accuracy in filings and record-keeping.
Front Desk Agent/Receptionist
Marriott International
01.2022 - 08.2022
- Greeted all guests and assisted them with check-in and check-out.
- Assisted with administrative and clerical tasks as needed.
- Managed all high and low escalated problems.
- Gave tasks about guests to housekeeping and maintenance to assist guests stay and maintain their rooms.
- Assisted in hosting events at the hotel.
- Fax, copy and scan any documents in a timely fashion and for guests.
- Maintained a positive attitude and friendly demeanor.
- Responded to all guest questions and requests.
- Answered and forward phone calls.
- Managed guest bookings and reservations.
- Keep a tidy and orderly workspace.
- Received and managed reservations made online and telephonically.
- Verified guests' payment methods during check-in.
- Assign rooms to guests and inform them of any specials offered by the hotel.
Education
Bachelor of Arts - Criminal Justice & Criminology
University of Maryland, College Park
College Park, MD05-2025
Skills
- 14 years with Microsoft, PowerPoint, Word, Google slides, Google PowerPoint,
Excel - 5 years in customer service experience
- 3 years in administrative work
- Legal document preparation
- Client communication
- Document drafting
- Legal/Court processes
- Attention to detail
- Cash counting
- Team collaboration and leadership
- Problem-solving
Timeline
Lead Teller
Sandy Spring Bank
07.2024 - Current
Legal Assistant
Berman, Sobin & Gross, LLP
02.2023 - 04.2024
Judiciary Clerk
Montgomery County District Court
08.2022 - 02.2023
Front Desk Agent/Receptionist
Marriott International
01.2022 - 08.2022
Bachelor of Arts - Criminal Justice & Criminology
University of Maryland, College Park