FRANCESCA VILLARRAGA
Frederick,USA
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
PetSmart Charities
Frederick, MD
01.2025 - Current
- Led daily operations to ensure efficient store functionality and excellent customer service.
- Trained and mentored staff on product knowledge, sales techniques, and store policies.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Analyzed customer feedback to identify trends and areas for service improvement.
- Monitored social media platforms to collect customer insights, identify preferences, and support improvements in customer experience and product offerings.
- Interpreted sales data and campaign analytics, provided performance updates to the team, and guided execution of strategies that improved customer engagement and drove sales through mobile app initiatives.
- Led promotion of key store programs, resulting in improved customer engagement and a significant boost in sales performance.
- Led coordination of adoption events and in-store initiatives, resulting in strong product sales and consistently positive customer experiences.
- Managed planning and execution of adoption events, leveraging opportunities to increase product sales and deliver outstanding customer service.
Store Supervisor
Torrid
Frederick, MD
07.2024 - Current
- Assisted in training new team members on store policies and procedures.
- Assisted in creating engaging multimedia content for social media channels, enhancing audience engagement.
- Oversaw visual merchandising standards, enhancing product displays to drive sales.
- Fostered working relationships with clients through business meetings to increase loyalty and maintain relations.
- Led team performance by analyzing KPI reports, implementing targeted sales strategies, and driving achievement of store sales goals.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Conducted inventory counts, maintaining stock levels and organization on sales floor.
- Managed the store, maintaining smooth daily operations and meeting sales goals.
- Assisted the store manager in achieving sales targets through effective merchandising strategies and staff training.
- Supervised daily operations, ensuring adherence to company policies and procedures.
Lead Teller
Sandy Spring Bank
Gaithersburg, MD
03.2023 - 07.2024
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries to enhance satisfaction.
- Maintained cash drawer integrity through diligent balancing.
- Collaborated with team to ensure smooth daily operations.
- Educated customers on banking products and services available.
- Supported compliance with bank policies and procedures consistently.
- Handled customer complaints with professionalism and empathy.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Supervised daily operations, ensuring compliance with bank policies and procedures.
- Trained and mentored tellers to enhance customer service skills and performance standards.
- Reviewed teller transactions for adherence to regulatory requirements and internal controls.
Legal Assistant
Berman, Sobin, Gross, Feldman
Gaithersburg, MD
02.2022 - 12.2022
- Drafted legal documents, including pleadings and contracts, ensuring compliance with regulations.
- Managed case files and maintained organized records to enhance accessibility for attorneys.
- Conducted legal research to support case preparation and provided summaries of findings.
- Assisted in trial preparation by coordinating exhibits and preparing trial binders for attorneys.
- Document management, adhering to data best practices, and HIPAA.
- Requesting and reviewing medical records, summarizing findings for the attorney, and utilizing those records to compile medical expert evaluation packets, and trial exhibits.
- Reviewed incoming correspondence and prioritized tasks to meet deadlines efficiently.
- Scheduled appointments and managed calendars, optimizing time management for legal teams.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Education
Bachelor of Arts - Criminal Justice & Criminology
University of Maryland, College Park
College Park, MD05-2025
Skills
- 14 years with Microsoft, PowerPoint, Word, Google slides, Google PowerPoint, Excel
- 5 years in customer service experience (ranging from retail to office)
- 3 years in administrative work
- Analyze reports such as KPI's, Google Excels, and (program given) reports
- Supervisor experience/Office management
- Cash handling and management
- Excellent time management skills
- Scheduling/Planning
- Calendar management
- Experience with assisting and communicating with clients, high level attorneys and managers/supervisors
- Employee training
- Community engagement
Timeline
Assistant Store Manager
PetSmart Charities
01.2025 - Current
Store Supervisor
Torrid
07.2024 - Current
Lead Teller
Sandy Spring Bank
03.2023 - 07.2024
Legal Assistant
Berman, Sobin, Gross, Feldman
02.2022 - 12.2022
Bachelor of Arts - Criminal Justice & Criminology
University of Maryland, College Park