Francesca Gisselle Fernandez
Aurora,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Front desk position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Ponderosa Family Physicians
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Nail Technician
Self Employed
07.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Private Nanny
Self Employed
01.2020 - 03.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Certificate - Nail Technician
Laurita's Nails
07.2021
High School Diploma -
Astravo Online Academy
05.2021
Skills
- Customer Service
- Nail Extensions
- Time Management
- Sanitation Procedures
- Gel Application
- Appointment management
- Nail art techniques
- Acrylic Application
- Hand Massage
- Product Knowledge
- Nail Preparation
- Nail Polish Application
- Manicure Design
- Hygiene practices
- French Manicures
- Schedule Maintenance
- Color theory
- Training and coaching
- Operations leadership
Timeline
Receptionist
Ponderosa Family Physicians
01.2023 - Current
Nail Technician
Self Employed
07.2021 - Current
Private Nanny
Self Employed
01.2020 - 03.2023
Certificate - Nail Technician
Laurita's Nails
High School Diploma -
Astravo Online Academy
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