Frankie Nutini

Serve as the primary contact for the OSUMC healthcare network.

Answer and route incoming calls, ensuring superior customer service while managing critical and non-critical communications.

Efficiently handle patient inquiries, overhead paging, and emergency calls, all while maintaining a welcoming attitude.

Screen for patient information and document emergent calls.

Handle after-hours answering service calls and maintain databases.

Provide help desk support for pager issues and manage on-call schedules.

Make public address announcements and manage overhead paging.

Interact with guests to ensure a great in store experience in a manner that values guests’ time.

• Assess guests’ needs to provide customized, effective purchase and return solutions and support.

• Effectively educate guests on fabrics, features, fit and function of Lululemon products.

• Provide technical product education by articulating the value and benefit of the product.

• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest

transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store,

phone sales, and ship from store options) according to company standards.

• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.

• Receive guest feedback and partner with store leadership to take appropriate action and "make it

right" for guests.

• Processed billing inquiries and resolved customer account issues efficiently.
• Maintained accurate billing records using Spectrum's internal software systems.
• Collaborated with team members to streamline billing processes and reduce errors.
• Reviewed and reconciled customer accounts to ensure accuracy in billings.
• Communicated with customers regarding payment options and account status updates.
• Answered customer inquiries regarding billings, payments, account status.