Francesco Masselli
New York
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Sant Ambroeus West Village
08.2022 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Owner
Tommasi Milano
05.2015 - 04.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Owner
Club 21 Tattoo
04.2011 - 03.2014
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
Philatelist
Auction Phila
04.2011 - 11.2013
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
English For Business
EF Miami
Miami12.2010
Bachelor of Science -
Liceo Scientifico
Milano05.2009
Skills
- Workflow Coordination
- Operations Management
- Training and development background
Timeline
Assistant General Manager
Sant Ambroeus West Village
08.2022 - Current
Owner
Tommasi Milano
05.2015 - 04.2021
Owner
Club 21 Tattoo
04.2011 - 03.2014
Philatelist
Auction Phila
04.2011 - 11.2013
English For Business
EF Miami
Bachelor of Science -
Liceo Scientifico
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