Work History
Frances A. Hawkins

Frances A. Hawkins


Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes HRIS management, full cycle payroll processing, office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary relationship building and team collaboration.


years of professional experience

Work History

Director of People Operations

Capital Industries, LLC
2021.07 - 2023.04
  • Manage all HR systems: (Sage 100 Contractor/Arcoro for Construction) research and resolve issues, conduct audits to ensure data accuracy, and make recommendations for process improvement
  • EOS Leadership Team Member for the People Operations Department
  • Lead and manage on/off boarding, learning & development, and diversity operations
  • Manage Human Resources annual budget
  • Maintain employee data in our HRIS (Arcoro for Construction) including updating organizational structure changes, job titles, and salary increases
  • Manage hiring process from job posting to new hire orientation
  • Ensure employee development through performance management reviews, 1on1’s, and PIP’s
  • Create, update and manage key policies and processes such as vacation, severance, remote work
  • Responsible for creating and ensuring that SOPs reflect the operational reality across all departments
  • Implement and ensure tracking against goals including regular communications to the staff of progress via ClickUp program
  • Manage Safety Director responsibilities and weekly job site visits
  • HR software, Arcoro for Construction and TEAMS Calling implementation and training
  • Lead and manage new and existing IT projects and ticket dashboard

Financial/Accounting Responsibilities

  • Responsible for full cycle weekly Union payroll processing with direct deposit
  • Payroll posting to GL
  • Company credit card statement reconciliation
  • Complete Accounts Payable Management via paperless system
  • Follow month/year end close schedule
  • Monthly Sheet Metal and Plumbers and Pipefitters Union reporting payments
  • Monthly intercompany billing

Recruiting Responsibilities

  • Develop and update job descriptions and job specifications
  • Source and recruit candidates by using ATS database, job boards, and social media
  • Vet candidate resumes and job applications and conduct phone screen
  • Coordinate and schedule individual and team interviews
  • Act as point of contact and build influential candidate relationships during the selection process

Director of Business Administration and Company

ReStream Solution, LLC
2018.07 - 2020.04

Manage financial, administrative, and human resource activities to achieve company goals

Financial/Accounting Responsibilities

  • Implement, develop, and maintain financial procedures and standard accounting policies
  • Review accounting discrepancies and recommend corrective actions
  • Ensure the preparation and maintenance of financial records
  • Review all invoices and make the relevant payments in a timely manner
  • Follow month/year end close schedule
  • Manage/reconcile GL/bank account transactions

Administrative Responsibilities

  • Develop business plan, timeline and budget to perform financial projects
  • Develop and maintain administrative procedures
  • Monitor and manage expenditures within allotted budget
  • Work closely with CEO/General Manager in preparation of business plan and operational budget
  • Respect and maintain confidentiality of the office, its records and restricted information
  • Manage processing tax filing activities
  • Plan and coordinate all company events and employee recognition programs

Human Resource/People Operations Responsibilities

  • Oversee recruitment for open positions, screening applications and arranging interviews, reference checks, background check and drug screen test, setting up personnel files, and creating new hire forms
  • Conduct new hire orientation and exit interviews
  • Process new hires into HRIS system, safety training and role development of employees
  • Process correspondence in a timely fashion, including unemployment claims, L&I claims, and disability applications
  • Conducts timely, thorough investigations of written employee complaints or personnel policy violations, working with supervisor and CEO as appropriate
  • Reviews personnel action forms for completion and accuracy and transmits to Payroll for entry into accounting system
  • Conducts annual employee satisfaction surveys and prepares reports of results for management use, identifying opportunities for improvement.
  • Plans and coordinates benefits open enrollment activities, including conducting presentations and notifies all employees of benefit change opportunities, and tracking each employee response.
  • Coordinate benefits processing and handle enrollments, COBRA, terminations, changes, and beneficiaries
  • Bridge management and employee relations by addressing demands, grievances or other issues
  • Handbook and company policy development and updates
  • Participates in the annual compensation planning/merit process by generating compensation reports and analyzing merit awards vs. budgets

Payroll Administrator

  • Responsible for the preparation and processing of the bi-weekly payroll for approximately 200 hourly and salaried employees on the Paycom payroll system (this includes the entire cycle of payroll with overtime calculation for hourly employees)
  • Review and ensure accuracy of approved advances, travel and overtime claims
  • Responsible for processing of employee earnings and deduction
  • Responsible for troubleshooting of all payroll and timesheet issues with employees and department heads
  • Setup and implement all direct deposit and employee taxes
  • Month end payroll journal entries

Treasury Accountant

Amherst Holdings
2017.03 - 2018.03
  • Responsible for monthly reconciliation of assigned fund accounts with 15 entities
  • Coded and processed all incoming invoices and upload to system for check run and payment
  • Processed employee expense reports
  • Initiated applications of EIN for new funds and disputed credit card chargebacks in timely manner
  • Reconciled bank statements, prepared cash flow reports, performed month-end close entries,
  • Assisted with the processing bi-weekly payroll and managed employee leave and benefits
  • Managed the processing of inter-company funding, bank wires, ACH, and inter-company transfers
  • Gathered, assembled, correlated information to prepare concise reports and train others on reconciliation processes
  • Coordinated funding for weekly bulk home purchases in excess of $100m
  • Maintained auction cashier check logs, funding bank balances, and reconciliations


Mainstreet Renewal
2015.05 - 2017.03
  • Responsible for accurately posting and reporting all tenant payments received and due monthly
  • Audited tenant ledgers for accuracy and made necessary journal entries/adjustments
  • Trained interns and new team members on payment processing
  • Monitored and reviewed accounts payable coding for accuracy and processing
  • Analyzed/Reconciled AR to general ledger in conjunction with month-end close process
  • Creation of transfer spreadsheet to make bank transfers to corresponding clearing accounts

Accounting Manager

U.S. Money Reserve
2010.04 - 2015.05
  • Responsible for directing, managing and ensuring proper training for the AP/AR/Payroll departments
  • Prepared and processed semi-monthly payroll to include taxes, liabilities and insurance for 200+ employees
  • Updated payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions
  • Assisted recruiter with new employee on-boarding as it pertained to payroll and benefits
  • Ensured large and critical vendor accounts were consistently reconciled
  • Developed critical vendor relationships
  • Performed root cause analysis of inefficient processes and workflow
  • Analyze data, isolate the problem and drive improvement actions for people, processes and systems
  • Presented various accounting reports to C-Suite Executive Team and made suitable observations and recommendations


B.A. - Business Administration

Huston-Tillotson University


  • Leadership training
  • Supervision and training
  • Profit and loss accountability
  • Schedule management
  • Sound judgment
  • Cost analysis and savings
  • Policy/program development
  • Compensation/benefits administration
  • Recruiting and hiring
  • Financial administration
  • Performance improvements
  • Employee development


  • Member, Alpha Kappa Alpha Sorority, Inc.
  • Notary Public
  • Member, National Association of Realtors


Director of People Operations - Capital Industries, LLC
2021.07 - 2023.04
Director of Business Administration and Company - ReStream Solution, LLC
2018.07 - 2020.04
Treasury Accountant - Amherst Holdings
2017.03 - 2018.03
Accountant - Mainstreet Renewal
2015.05 - 2017.03
Accounting Manager - U.S. Money Reserve
2010.04 - 2015.05
Huston-Tillotson University - B.A., Business Administration
Frances A. Hawkins