Frances N. Robles Quinones, CPI, COSS
Orlando,FL
Summary
Motivated and detail-oriented team player with strong organizational skills seeking to maximize professional experience, achieve continued growth, and perform at the highest level possible by being a team player in a professional environment with an organization that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in effective communication and delivering exceptional service. Experienced in defusing customer dissatisfaction and managing competing priorities with superior results and accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Banfield Pet Hospital
Orlando, FL
02.2022 - 03.2024
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained and managed customer files and databases.
Sales Associate
Bead Time
Orlando, FL
11.2017 - 09.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport, lasting relationships, and customer loyalty for repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Leader
Universal Sunglasses
Caguas, PR
08.2015 - 10.2017
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during transactions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed promotional materials and multiple sales strategies, increasing brand visibility and awareness in targeted markets.
- Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked with sales team to collaboratively exceed quarterly goals, consistently reaching targets and driving business development initiatives.
Sales Associate
Gordon’s Jewelers
Caguas, PR
11.2013 - 09.2014
- Engaged with customers to effectively build rapport, foster lasting relationships, and encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs, consistently exceeded monthly and quarterly sales goals.
Education
Associate - Architectural Drafting
Universidad Metropolitana (UMET)
San Juan, PR01-2008
Skills
- Bilingual: Fluent in English and Spanish
- Customer Service and Relations
- Exceptional Communication
- Interpersonal Skills
- Time Management
- Detail and Organization
- Scheduling and Planning
- Team Development
- Teamwork and Collaboration
- Computer Skills
- File and Database Management
- Research and Due Diligence
Certification
- ICC Code Official Safety
- CEOSF Code Official Safety Specialist
- CEOSF Steps for Management
- InterNACHI Property Maintenance & Housing Code Inspector
- InterNACHI Certified Professional Inspector
- InterNACHI Tree Inspector
- InterNACHI Lawn Irrigation Systems
- FEMA IS-100 Introduction to Incident Command Systems
- FEMA IS-200 Basic Incident Command System for Initial Response
- FEMA IS-700 An Introduction to the National Management System
- FEMA IS-800 National Response Framework, An Introduction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Professional Memberships
- Florida Association of Code Enforcement (F.A.C.E.)
- American Association of Code Enforcement (AACE)
- International Code Council (ICC)
- International Association of Certified Home Inspectors (InterNACHI)
- InterNACHI SUNachi Florida Chapter
Computer Skills
- Word Processing Software (Microsoft Word)
- Presentation Software (Microsoft PowerPoint)
- Spreadsheet Software (Microsoft Excel, Google Docs)
- Email Software (Microsoft Outlook)
- Graphics Software (Adobe Photoshop)
Timeline
Client Service Coordinator
Banfield Pet Hospital
02.2022 - 03.2024
Sales Associate
Bead Time
11.2017 - 09.2021
Sales Leader
Universal Sunglasses
08.2015 - 10.2017
Sales Associate
Gordon’s Jewelers
11.2013 - 09.2014
Associate - Architectural Drafting
Universidad Metropolitana (UMET)
- ICC Code Official Safety
- CEOSF Code Official Safety Specialist
- CEOSF Steps for Management
- InterNACHI Property Maintenance & Housing Code Inspector
- InterNACHI Certified Professional Inspector
- InterNACHI Tree Inspector
- InterNACHI Lawn Irrigation Systems
- FEMA IS-100 Introduction to Incident Command Systems
- FEMA IS-200 Basic Incident Command System for Initial Response
- FEMA IS-700 An Introduction to the National Management System
- FEMA IS-800 National Response Framework, An Introduction
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