Francheli Avila Soriano
MINNEAPOLIS,MN
Summary
Experienced Multilingual Corporate Flight Attendant with high-level in-flight service, ensuring utmost comfort and safety for VIP passengers. Utilizes strong communication and problem-solving skills to address passenger needs and resolve issues promptly. Track record of maintaining high standards of professionalism and discretion, contributing to superior luxury travel experience.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Substitute Teacher
Eden Prairie Schools
04.2026 - Current
- Implemented lesson plans to facilitate student learning and engagement.
- Adapted instructional strategies to meet diverse student needs and learning styles.
- Managed classroom behavior to create a positive learning environment.
- Collaborated with teachers to support curriculum objectives and classroom activities.
- Managed lunchroom and recess activities to support safe, organized daily routines.
Commercial Flight Attendant
Sun Country Airlines
01.2025 - Current
- Ensured VIP passenger safety during private flights.
- Delivered Exceptional in-flight service, ensuring passenger comfort and satisfaction.
- Partnered with crew members to uphold cabin cleanliness while meeting airline policy requirements.
- Provided responsive passenger support through immediate issue resolution and needs fulfillment.
- Maintained passenger safety by performing pre-flight reviews and ensuring emergency procedure familiarity.
- Assisted patients effectively during medical emergencies
Brand Ambassador
American Eagle Outfitters, Inc
12.2023 - Current
- Developed engaging product demonstrations to enhance customer knowledge and drive brand loyalty.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Monitored inventory levels, ensuring product availability aligns with sales forecasts and promotional activities.
Airline Customer Service Agent Supervisor
Prime Flight Aviation
01.2024 - 12.2024
- Performed pre-flight safety inspections prior to each flight departure.
- Handled customer inquiries and complaints promptly to improve overall satisfaction.
- trained new staff on customer service protocols and airline procedures, supporting knowledgeable team environment.
- Collaborated with ground crew to streamline boarding procedures, contributing to improved on-time performance metrics.
- Assisted passengers with check-in processes, ensuring timely boarding and compliance with airline policies.
Education
Bachelor of Arts - Foreign Languages Education
University of Puerto Rico
San Juan, Puerto Rico06-2023
Skills
- Strong customer service
- Luxury client service coordination
- Emotional awareness
- Hospitality Management
- Consistently professional conduct
- Detail-oriented organization
- Effective conflict resolution
- Adaptability & Flexibility
Certification
- Aircare FACTS crewmember training
- CPR | First Aid
- Emergency Evacuations
- Gulfstream Evacuation Training
- Hypoxia Awarness Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Substitute Teacher
Eden Prairie Schools
04.2026 - Current
Commercial Flight Attendant
Sun Country Airlines
01.2025 - Current
Airline Customer Service Agent Supervisor
Prime Flight Aviation
01.2024 - 12.2024
Brand Ambassador
American Eagle Outfitters, Inc
12.2023 - Current
Bachelor of Arts - Foreign Languages Education
University of Puerto Rico