Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Franches Urbina Jimenez

Saint Cloud,Florida

Summary

Dedicated and results-driven Pro Sales Specialist with over 18 years of experience in delivering exceptional service and support to professional customers in the petroleum business and home improvement industry. Adept at identifying clients needs, providing expert advice on product selection, and managing large-scale projects from inception to completion. Proven track record of building strong customer relationships and achieving sales targets through effective communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Pro Services Specialist

Lowe's
Orlando, FL
03.2018 - Current

Responsible for delivering exceptional service to professional customers, helping them with business requirements. Providing friendly and professional assistance to Pro customers, addressing their questions, and offering solutions to meet their project and business needs. Executing Pro orders, managing projects, and working towards meeting store sales goals. Acting as a product expert and problem solver, ensuring customers get their right tools and materials for their projects. Developing and maintaining relationships with Pro customers to drive repeat business and customer loyalty.

Fuel Sales Representative

Bita's Fuel Corp.
Carolina, PR
01.2006 - 07.2015

Customer service: Assisting customers with their fuel needs, providing information on products specifications, and ensuring high levels of customers satisfaction.

Sales: Managing sales transactions, maintaining relationships with clients, and working towards meeting sales targets.

Logistics and Operations: Overseeing the delivery and storage of fuel products, ensuring compliance with safety and regulatory standards.

Administrative Duties: Handling invoicing, inventory management, and other administrative tasks necessary for the smooth operation of the business.

Education

Associate of Business Administration - Sales, Merchandising, And Marketing

Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR
01.2005

No Degree - Business Administration

Universidad De Puerto Rico
Bayamon, PR
05.2003

Skills

Sales

Customer Service

Problem Solving

Effective Communication

Proficient with Sales Tools and CRM

Accomplishments

As a Pro Sales Specialist at Lowe's, I was tasked with increasing sales and improving customer satisfaction among professional customers, including contractors and business owners. I have been recognize several times for being top seller on the region and company wide.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Pro Services Specialist

Lowe's
03.2018 - Current

Fuel Sales Representative

Bita's Fuel Corp.
01.2006 - 07.2015

Associate of Business Administration - Sales, Merchandising, And Marketing

Sistema Universitario Ana G Mendez - Universidad Del Turabo

No Degree - Business Administration

Universidad De Puerto Rico
Franches Urbina Jimenez