Franchesca Montague
Summary
Accomplished Executive Manager with a proven track record at Tax Boss Empire, enhancing company performance and market share through strategic planning and management. Expert in workflow management and communication, adept at fostering team productivity and client retention. Demonstrated ability to improve product quality, reducing rejection rates by implementing effective quality control measures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Manager
Tax Boss Empire
01.2020 - Current
- Created client folders, copied documents, answered phones, scheduled appointments.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Developed long-term business plans for sustained company growth, leading to an increase in market share and profitability.
Quality Control Inspector
Simos Staffing
10.2022 - 12.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Receiving Associate
Amazon
02.2018 - 10.2019
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks,during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Education
No Degree - Medical Assisting
Concorde Career College
Memphis, TN05.2015
Skills
- Workflow Management
- Performance Evaluation
- Communication
- Records Organization and Management
- Planning and management
- Data Entry
- Time management
- Multitasking
Certification
Medical Assisting
Timeline
Quality Control Inspector
Simos Staffing
10.2022 - 12.2023
Executive Manager
Tax Boss Empire
01.2020 - Current
Receiving Associate
Amazon
02.2018 - 10.2019
No Degree - Medical Assisting
Concorde Career College
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