FRANCHESCA PEREZ
Weston,FL
Summary
Enthusiastic and adaptable professional with a strong willingness to learn and grow. Thrives in fast-paced environments by maintaining a positive attitude, delivering excellent customer service, and adapting quickly to new challenges. Bilingual communicator with a proven ability to collaborate across departments and contribute to overall organizational success.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Assistant Manager
Amscot Corporation
Winter Haven, FL
05.2025 - Current
- Provide excellent customer service by assisting clients with check cashing, loans, and opening checking accounts.
- Resolve customer complaints in a professional manner, maintaining high levels of satisfaction.
- Input customer data accurately into company systems, maintaining confidentiality.
- Adhere to strict security procedures during all financial transactions to prevent fraud or error.
- Work with a team to ensure efficient branch operations and meet daily transaction targets.
Manager - Deli, Bakery, and Gourmet Prepared Foods
Village Market
Gross Pointe
04.2022 - 11.2024
- Oversaw daily operations for multiple departments, ensuring strict adherence to quality standards and guest satisfaction.
- Trained, mentored, and supervised new staff.
- Managed ordering, receiving, and inventory control to maintain stock accuracy.
- Created and maintained staff schedules to meet customer demand.
- Provided personalized service by receiving and fulfilling custom orders for guests.
- Enforced sanitation and safety procedures in compliance with state health regulations.
Customer Care Representative
Citarella
Manhattan
10.2019 - 10.2021
- Supported multiple departments (seafood, prepared foods, bakery, produce, and front-end) to ensure smooth store operations and excellent customer experiences.
- Maintained compliance with state health and sanitation regulations to ensure food safety across all departments.
- Handled product stocking, receiving, and inventory management to maintain accurate levels and reduce shrink.
- Delivered groceries directly to local customers.
- Filled roles in additional store locations throughout the city.
Education
Associate of Arts -
Bronx Community College
Bronx, NYSkills
- Customer service
- Problem-solving
- Staff supervision
- Time management
- Customer relations
- Team leadership
- Decision-making
- Implementing safety policies
- Workplace inspections
- Incident reporting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Amscot Corporation
05.2025 - Current
Manager - Deli, Bakery, and Gourmet Prepared Foods
Village Market
04.2022 - 11.2024
Customer Care Representative
Citarella
10.2019 - 10.2021
Associate of Arts -
Bronx Community College