Franchesca Saint-Surin
Galloway
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Store Manager
Bath & Body Works
Vineland
07.2024 - Current
- Oversaw daily store operations and maintained visual merchandising standards.
- Managed inventory levels and performed regular stock audits.
- Analyzed sales trends to adjust product offerings and maximize revenue.
- Fostered a positive work environment through effective communication and leadership.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Led daily store operations to ensure exceptional customer service standards.
- Trained and mentored team members to enhance product knowledge and performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Store Manager
Bath & Body Works
Deptford
02.2022 - 07.2024
- Assisted in managing a high volume sales store at Bath & Body Works
- Collaborate with the store manager to develop and execute effective marketing campaigns and promotions that drive customer traffic and increase sales at Bath & Body Works
- Supervise and train sales associates to provide excellent customer service and maintain a positive shopping experience
- Assist the store manager in analyzing sales data and identifying trends to make informed decisions and improve store performance at Bath & Body Works
- Assist in managing store operations, including inventory management, staff scheduling, and customer service, to ensure smooth and efficient operations at Bath & Body Works
Assistant Store Manager
Bath & Body Works
Mays Landing
03.2022 - 02.2023
- Develop and implement strategies to increase sales and customer satisfaction
- Identify and implement innovative strategies to increase store sales and drive customer engagement
- Train and mentor store associates to ensure exceptional customer service
- Analyze sales data and customer feedback to identify trends and areas for improvement
- Assist in the recruitment and hiring process of store associates to ensure a high-performing team
- Manage inventory and ensure products are adequately stocked and displayed
- Collaborate with the store manager to develop and execute operational plans that align with company goals and objectives
Key Holder
Bath & Body Works
Mays Landing
06.2020 - 03.2022
- Train and mentor new sales associates to ensure consistent and exceptional customer service
- Assist in creating a positive and welcoming environment for customers by providing exceptional customer service and resolving any customer issues or concerns
- Assist in visual merchandising to create an attractive and enticing store environment
- Assist in managing key store operations, including opening and closing procedures, cash management, and inventory control
Sales Support
Bath & Body Works
Mays Landing
05.2019 - 06.2020
- Cashier at Bath & Body Works
- Handled cash and credit transactions
- Addressed customer inquiries
- Guided customers to desired products
- Managed shipment responsibilities
- Worked in the retail industry
- Identify and recommend new sales strategies to increase revenue and customer satisfaction.
- Assist customers in finding the perfect fragrance and skincare products based on their personal preferences and needs
- Assist the sales team in achieving their sales targets by ensuring a smooth and efficient sales process.
Education
Bachelor's degree - Psychology
Stockton University
Galloway, NJ, United States 09.2017 - 12/2021
Skills
- Problem Solving
- Attention to Detail
- Visual Merchandising
- Time Management
- Organization
- Retail Sales
- Problem Identification
- Data-driven decision making
- Effective communication
- Leadership development
- Operational efficiency
- Team building and leadership
- Customer relations
- Payroll management
Timeline
Store Manager
Bath & Body Works
07.2024 - Current
Assistant Store Manager
Bath & Body Works
03.2022 - 02.2023
Assistant Store Manager
Bath & Body Works
02.2022 - 07.2024
Key Holder
Bath & Body Works
06.2020 - 03.2022
Sales Support
Bath & Body Works
05.2019 - 06.2020
Bachelor's degree - Psychology
Stockton University
09.2017 - 12/2021