Franchesia Crawford
Dallas
Summary
Throughout my tenure at Taco, I consistently supported my team by building strong relationships with colleagues and customers while delivering exceptional customer service. At Concentrix, I honed my sales skills and phone etiquette to provide outstanding service and support to customers. Prior to joining Concentrix, I served as a warehouse supervisor and volunteer coordinator at United Against Poverty Inc., a non-profit organization dedicated to operating a grocery program for low-income families. I took immense pride in contributing to the organization's mission and collaborating seamlessly across departments and teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Lead
Taco Bell Restaurant
10.2024 - 12.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Customer Service Representative
Concentrix
08.2023 - 09.2024
- Handled high volume of daily incoming phone calls.
- Guided customers to the correct product through precise information delivery.
- Resolved customer complaints effectively, ensuring swift solutions.
- Went above and beyond to connect with all customers.
Volunteer Coordinator
United Against Poverty
07.2016 - 07.2023
- Directed a yearly initiative with contributions from more than 500 volunteers.
- Planned and executed weekly orientation sessions to train, demonstrate work duties, and discuss progress.
- Organized outreach initiatives at schools and commercial centers aimed at volunteer recruitment.
- Handled daily phone calls and email correspondence.
Warehouse Supervisor
United Against Poverty
07.2011 - 07.2016
- Managed receiving, warehouse and distribution processes.
- Ensure timely completion of required deliveries.
- Operated forklifts and electric pallet jacks to efficiently load and unload packages.
- Oversaw training and performance of new personnel within warehouse operations.
Education
DIPLOMA -
OAK RIDGE HIGH SCHOOL
05.2004
Skills
- Supervising experience
- Computer literacy
- Time management
- Communication skills
- Leadership
Certification
- Forklift Certification
- Electric Pallet Jack Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Shift Lead
Taco Bell Restaurant
10.2024 - 12.2024
Customer Service Representative
Concentrix
08.2023 - 09.2024
Volunteer Coordinator
United Against Poverty
07.2016 - 07.2023
Warehouse Supervisor
United Against Poverty
07.2011 - 07.2016
DIPLOMA -
OAK RIDGE HIGH SCHOOL
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