Francheska Almanzar
Fairview
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Telecommunication
New York Presbyterian
New York
03.2022 - Current
- Answered calls for six NYP locations using CISCO finesse system, facilitating timely responses for diverse inquiries.
- Managed high volume of calls with SL-100 ACD phone system, ensuring efficient communication.
- Coordinated hospital emergency paging, switched pagers, searched for patient and employee locations, and transferred calls for appointments and procedures.
- Utilized the Zetron Paging System to alert hospital staff and personnel.
Housekeeping
New York Presbyterian
New York
04.2020 - 03.2022
- Ensuring a clean and sanitized environment for patients, guests, and employees.
- Managed inventory of housekeeping supplies, ensuring availability of cleaning products, linens, and equipment for efficient operations.
- Supported housekeeping team by completing extra tasks during staffing shortages.
Cashier
Whole Foods Market
New York
04.2019 - 07.2020
- Managed daily till procedures, stocked and merchandised products to maximize sales, and verified cash drawer amounts at shift start for accuracy.
- Scanned, bagged, and loaded purchases; processed cash, check, credit card, coupons, and vouchers to ensure accurate transactions.
- Maintained storefront cleanliness and organization to enhance customer shopping experience.
- Provided support and guidance to customers with disabilities, to ensure a pleasant shopping experience.
- Worked with cross-functional teams to achieve goals.
Education
Liberal Arts and Applied Science - true
Hostos Community College
Bronx, NYSkills
- Customer service communication
- Bilingual communication skills
- Effective speaking
- Attentive listening
- Webex proficiency
- Office software proficiency
- Analytical thinking
- Quick and accurate work
- Adaptability
- Multitasking abilities
- Organizational skills
- Deadline punctuality
- Remote work experience
- Team collaboration
- Empathy/ Patience
- Detail orientation
Timeline
Telecommunication
New York Presbyterian
03.2022 - Current
Housekeeping
New York Presbyterian
04.2020 - 03.2022
Cashier
Whole Foods Market
04.2019 - 07.2020
Liberal Arts and Applied Science - true
Hostos Community College