Shelby Bender
Fillmore,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am also a Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Telecommunication
Noyes Hospital
Dansville, NY
02.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Unemployed
Unemployment
Fillmore, NY
01.2022 - 02.2022
Loader
Cuba Cheese Shoppe
Cuba , NY
10.2021 - 01.2022
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Verified accuracy of shipments against invoices or orders.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Communicated effectively with drivers regarding any discrepancies between shipment documents and actual load.
- Organized warehouse inventory according to product type and size.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
Collector
Pioneer Credit Recovery
Arcade, NY
10.2018 - 06.2020
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Maintained accurate records of all collection activities in the system database.
- Assisted customers with inquiries regarding billing statements and account status.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Provided guidance and assistance to customers who were facing financial difficulties.
Collections Agent
No Longer In Business
Buffalo, NY
06.2015 - 10.2018
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Conducted skip-tracing activities to locate delinquent customers.
- Assisted in the development of strategies to improve collections process efficiency.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Sub Maker
SUBWAY®Restaurants
Warsaw, NY
06.2014 - 06.2015
- Assembled sandwiches, wraps, and salads according to customer specifications.
- Prepared a variety of meats, cheeses, sauces, dressings and toppings for sandwich making.
- Stocked refrigerators with ingredients necessary for sandwich preparation.
- Ensured that all food products were stored in accordance with health and safety regulations.
- Checked expiration dates on all food items to ensure freshness.
- Cleaned work stations and equipment after each shift.
- Followed company recipes when preparing sandwiches and other food items.
- Provided excellent customer service by taking orders quickly and accurately.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of the restaurant area at all times.
- Performed opening and closing duties such as restocking shelves and cleaning counters.
Education
High School Diploma -
Fillmore Central School
Fillmore, NY06-2014
Skills
- Training & Development
- Dependable and Responsible
- Decision-Making
- Team building
- Team Management
- Customer Relations
- Leadership
- Organizational Skills
- Relationship Building
- Customer Service
- Time Management
- Public Speaking
- Remote Office Availability
- Microsoft Word
- Analytical Thinking
- Flexible and Adaptable
Timeline
Telecommunication
Noyes Hospital
02.2022 - Current
Unemployed
Unemployment
01.2022 - 02.2022
Loader
Cuba Cheese Shoppe
10.2021 - 01.2022
Collector
Pioneer Credit Recovery
10.2018 - 06.2020
Collections Agent
No Longer In Business
06.2015 - 10.2018
Sub Maker
SUBWAY®Restaurants
06.2014 - 06.2015
High School Diploma -
Fillmore Central School
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