Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francheska Janybell Grullon

77 Locusthill Ave,NY

Summary

Dynamic hospitality professional with a proven track record at Opus Lounge NYC, excelling in customer service and team collaboration. Adept at optimizing workflows and enhancing guest satisfaction through effective communication and multitasking. Skilled in managing reservations and training staff, ensuring a seamless dining experience.

Overview

14
14
years of professional experience

Work History

Host

Opus Lounge Nyc
New York, NY
03.2022 - 05.2025
  • Welcomed guests, providing exceptional customer service to enhance their dining experience.
  • Managed reservation system, ensuring efficient seating arrangements and minimizing wait times.
  • Coordinated with kitchen and service staff to optimize workflow during peak hours.
  • Trained new hosts on guest interaction protocols and operational procedures.
  • Developed strategies to improve guest satisfaction based on feedback and observed trends.

Cashier

Mona’s Pizza
New York, NY
04.2011 - 03.2020
  • Processed customer transactions accurately using POS system.
  • Assisted customers with menu selections and special requests.
  • Maintained cleanliness and organization of work area during shifts.
  • Handled cash, credit, and mobile payments efficiently.

Bartender

Mona’s Pizza
New York, NY
04.2011 - 03.2020
  • Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
  • Assisted in inventory management, tracking stock levels and ordering supplies as needed.
  • Engaged with customers to provide exceptional service and enhance overall experience.

Education

High School Diploma -

BrainSchoolPr
San Juan Puerto Rico

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Host

Opus Lounge Nyc
03.2022 - 05.2025

Cashier

Mona’s Pizza
04.2011 - 03.2020

Bartender

Mona’s Pizza
04.2011 - 03.2020

High School Diploma -

BrainSchoolPr