FranCheska McNair
Newark,DE
Summary
Accomplished Crisis Counselor with a proven track record at The Trevor Project Inc, enhancing crisis intervention through empathetic engagement and effective problem-solving. Skilled in telehealth proficiency and reflective listening, I've significantly contributed to program improvements and fostered vital community partnerships. My dedication to professional development and teamwork underpins my ability to deliver exceptional support to those in crisis.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Crisis Counselor
The Trevor Project Inc
09.2023 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Documented risk to each client and context of concerns.
- Established strong professional relationships with community partners, ensuring seamless referrals and access to appropriate resources for clients in need.
- Participated in relevant professional development opportunities to stay current with industry trends and enhance knowledge base as a Crisis Counselor.
- Evaluated program effectiveness regularly, analyzing data to inform future improvements and ensure the ongoing success of crisis counseling services provided within the organization.
Crisis Advocate
Boys and Girls Club
Wilmington, DE
03.2022 - 08.2023
- Contributed to grant writing efforts that secured funding for additional crisis advocate positions, expanding service capacity for our organization.
- Promoted self-care among coworkers by leading mindfulness activities during staff meetings, contributing to a positive work environment.
- Facilitated referrals to appropriate mental health professionals when necessary, promoting overall well-being among clients.
- Fostered a culture of continuous learning by initiating regular professional development opportunities within the team, enhancing individual skill sets and collective knowledge base.
- Collaborated with community partners to ensure a comprehensive support system for clients, facilitating access to essential resources.
- Maintained accurate and up-to-date case records, ensuring effective communication among team members and timely interventions.
- Established an effective feedback loop with clients, using their input to continually refine our services and better meet their needs.
- Organized support groups for survivors of domestic violence, fostering peer connections and shared healing experiences.
Data Entry Clerk
Fairview Inn
Wilmington, DE
02.2020 - 03.2022
- Reviewed documents for accuracy before inputting information.
- Updated databases with new information in a timely manner.
- Supported team by completing data entry tasks as assigned.
- Verified data by cross-checking with original documents.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate Of Business Administration -
Delaware Technical Community College
DEBiomedical Sciences -
Delcastle Technical High School
Wilmington, DE05.2019
Skills
- Inbound call management
- Child protection
- Youth engagement
- Patient confidentiality
- Documentation skills
- Crisis handling
- Telehealth proficiency
- Reflective listening
- Self-care strategies
- Empathy display
- Boundary setting
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Crisis Counselor
The Trevor Project Inc
09.2023 - Current
Crisis Advocate
Boys and Girls Club
03.2022 - 08.2023
Data Entry Clerk
Fairview Inn
02.2020 - 03.2022
Associate Of Business Administration -
Delaware Technical Community College
Biomedical Sciences -
Delcastle Technical High School