Summary
Overview
Work History
Education
Skills
Timeline
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Francheska Perry

Big Stone Gap,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Foundever
Wise, Virginia
10.2022 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.

Prevented key account losses by researching discrepancies and correcting problems

I also work in a data entry at this job as well called the data Genius Bar

I find data entry tables for our data analysis team.

Manager

Hardee's Restaurant
Norton , VA
09.2017 - 10.2022
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Shift Leader

SUBWAY®Restaurants
Big Stone Gap, Virginia
07.2013 - 09.2017
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Monitored employee performance and provided feedback for improvement.
  • Analyzed sales data to identify trends and areas for improvement.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Coached team members to increase productivity and reduce workplace accidents.

Education

High School Diploma -

Union High School
Big Stone Gap, Virginia
04-2012

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Technical troubleshooting
  • Empathy and patience
  • Client relations
  • Lead generation
  • Customer satisfaction measurement
  • Conflict mediation
  • Staff training
  • Team development
  • Creative problem solving
  • Credit card payment processing
  • Product education

Timeline

Customer Service Representative

Foundever
10.2022 - Current

Manager

Hardee's Restaurant
09.2017 - 10.2022

Shift Leader

SUBWAY®Restaurants
07.2013 - 09.2017

High School Diploma -

Union High School
Francheska Perry