Franchet Crosby
Moncks Corner,SC
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and cash handling. Enhanced service efficiency through process improvements, fostering customer loyalty and satisfaction. Skilled in staff management and workplace safety, I consistently resolved issues to maintain high service standards and optimize team performance.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2018 - Current
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Managed inventory levels, placing orders to maintain stock availability without overstocking.
- Resolved customer issues promptly, fostering positive relationships and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Front Desk Agent
Courtyard by Marriott
05.2011 - 01.2012
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Handled reservations and inquiries through various channels, ensuring accurate information delivery.
- Coordinated room assignments and special requests, optimizing guest experiences during stays.
- Resolved guest complaints promptly, maintaining high service standards and fostering positive relationships.
Education
Associate of Applied Science - Medical Coding
Trident Technical College
Charleston, South Carolina, SCSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Starbucks
03.2018 - Current
Front Desk Agent
Courtyard by Marriott
05.2011 - 01.2012
Associate of Applied Science - Medical Coding
Trident Technical College