Franchon Bennett
Homestead,Fl
Summary
Dynamic customer service representative skilled in resolving inquiries and optimizing processes for enhanced satisfaction. Proven track record in training coordination and team collaboration, driving productivity and improving employee performance.
Overview
15
15
years of professional experience
Work History
To Go Specialist
Cracker Barrell Old Country Store
Florida City, Florida
08.2022 - Current
- Greeted customers warmly and efficiently took orders for to-go items, enhancing customer experience.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Verified order accuracy before packing, ensuring customers received correct items for take-out.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
Product Support Specialist
Jack and Henry Associates
Remote, MO
10.2023 - 11.2025
- Resolved customer inquiries via phone and email, enhancing customer satisfaction.
- Researched solutions to customer inquiries and escalated unresolved issues to ensure timely resolution.
- Documented troubleshooting procedures and user guides to streamline support processes.
Employee Training Coordinator
Cracker Barrell Old Country Store
Florida City, Florida
06.2023 - 06.2024
- Organized, scheduled and tracked employee training sessions.
- Evaluated employee progress during training sessions to support ongoing development.
- Collaborated with department leaders to identify team challenges and create tailored solutions using available resources.
- Developed job descriptions, performance evaluations, compensation plans, and incentive programs to enhance team productivity.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
Telecommunications Operator
Baptist Health South Florida
Homestead, Fl
09.2017 - 03.2022
- Call emergency codes involving patients and/or outside emergency circumstances surrounding the hospital facility.
- Directed incoming calls to appropriate departments, ensuring timely and accurate routing for effective communication.
- Answered incoming calls from customers and provided information about services, products, billing, and technical support.
- Monitored alarms for outages and reported them to the appropriate personnel.
- Announced important updates and news to hospital staff and visitors.
- Checked emails daily to ensure timely updates on protocols and procedures. and make note of any changes within our protocols or procedures.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
- Performed clerical tasks including sorting mail, restocking supplies, and typing documents to support operational efficiency.
Food Services Worker
Baptist Health South Florida
Homestead, Fl
09.2017 - 08.2019
- Ensured that all foods were prepared according to health department regulations.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Prepared fruits and vegetables by washing, peeling, and cutting for cooking and serving.
- Assisted in the preparation of food items according to recipes and instructions.
- Replenished and organized food, dishes, and cleaning materials to ensure efficient service areas. such as food, dishes, utensils, and cleaning materials.
- Followed established cash handling procedures when collecting payment from customers.
Server/Hostess/To-Go Specialist
Olive Garden Italian Restaurant
Cutler, Fl
12.2011 - 07.2017
- Server - Greet each table as they're sat and offer drinks
- Delivered food to tables promptly and checked in regularly to ensure quality and guest satisfaction
- Ensured accurate order intake for timely service, anticipated guest needs by providing drink refills and preparing napkins and other items proactively
- Hostess -Greet guests as they arrive and seat them in a rotation on a computer based generator
- Recited daily specials and highlighted wine options to enhance guest dining experience
- Facilitated to-go order processes for customer convenience - Take online and over the phone orders
- Fill to go bags using checklist as a guide
Store Opening Associate
Costco Wholesale
Miami, Florida
- Arranged merchandise in visually appealing displays to engage customers and enhance sales potential
- Designed and set up merchandise displays to promote key products, attracting customer attention through aesthetically pleasing arrangements
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Oversaw sales floor condition by regularly checking displays and stock levels and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Maintained department cleanliness and safety by organizing and sanitizing work areas, ensuring clear and clutter-free environments
Education
High School Diploma -
Key west High School
Key West, FLSkills
- Customer service excellence
- High level, efficient communicator
- Planning and scheduling
- Talent development
- Employee Coaching
- Program Management
- Time management leadership
- Sharp attention to detail
- Flexible and adaptable
- Independent worker and problem solver
- Customer order management
Timeline
Product Support Specialist
Jack and Henry Associates
10.2023 - 11.2025
Employee Training Coordinator
Cracker Barrell Old Country Store
06.2023 - 06.2024
To Go Specialist
Cracker Barrell Old Country Store
08.2022 - Current
Telecommunications Operator
Baptist Health South Florida
09.2017 - 03.2022
Food Services Worker
Baptist Health South Florida
09.2017 - 08.2019
Server/Hostess/To-Go Specialist
Olive Garden Italian Restaurant
12.2011 - 07.2017
Store Opening Associate
Costco Wholesale
High School Diploma -
Key west High School