Franchone Wiggins
Martinsville,VA
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
2027
2027
years of professional experience
Work History
Caregiver
Allegiance Healthcare Staffing Solutions
03.2024 - Current
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Implemented fall prevention strategies by removing hazards from the environment
- Documented daily observations including changes in behavior or health conditions
- Assisted with physical therapy exercises as directed by healthcare professionals
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
- Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
- Assisted with end-of-life care, offering emotional support to both clients and their families
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
- Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
Cafeteria Worker
Henry County Public School
03.2009 - 08.2017
- Prepared and served nutritious meals to students in accordance with school guidelines
- Maintained cleanliness and sanitation standards in the cafeteria, ensuring a safe and healthy environment for students
- Managed inventory of food supplies, placing orders as needed to ensure availability of ingredients
- Collaborated with kitchen staff to plan menus that met nutritional requirements and catered to diverse dietary needs
- Assisted in the preparation of special meals for students with allergies or specific dietary restrictions
- Operated cash register accurately, handling transactions and providing excellent customer service to students and staff
- Monitored food temperatures regularly to guarantee proper storage and prevent spoilage or contamination
- Followed portion control guidelines when serving meals, minimizing waste while meeting student's nutritional needs
- Adhered to allergy protocols by carefully labeling allergens on food items and informing students about potential allergens present in dishes
- Maintained a clean dining area by promptly clearing tables, wiping surfaces, and sweeping floors during meal times
- Collaborated with cafeteria team members to efficiently set up serving stations before meal periods began
- Assisted in training new cafeteria workers on food safety procedures, customer service techniques, and daily tasks
- Responded promptly to student inquiries or concerns regarding menu options or dietary restrictions
- Ensured compliance with health department regulations by conducting regular inspections of the cafeteria facilities
- Participated in meetings with school administrators or nutritionists to discuss menu improvements or changes based on feedback from students
- Implemented strategies for reducing food waste through careful planning of quantities prepared each day
- Supported special events such as holiday celebrations or themed lunches by assisting in decorations setup or coordinating additional menu items
- Collaborated with teachers or parents on special requests related to student's dietary needs during field trips or off-campus activities
- Maintained accurate records of daily sales transactions and meal counts for reporting purposes
- Assisted in the implementation of new technology systems to streamline cafeteria operations, such as automated payment systems or digital menu boards
- Attended professional development workshops or training sessions to stay updated on food safety regulations and industry best practices
- Collaborated with school nutritionist to develop educational materials or presentations promoting healthy eating habits among students
- Supported efforts to promote sustainability by implementing recycling programs in the cafeteria and reducing single-use plastic waste
- Demonstrated excellent time management skills by efficiently serving meals within designated lunch periods
- Ensured compliance with dietary guidelines for federal school meal programs, including portion sizes and nutritional requirements
CSR
National Seating & Mobility,inc.
2014 - 2017
- Assisted customers in navigating product options and services.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Maintained accurate records of customer interactions and transactions using CRM software.
Cafeteria Worker
Martinsville Public School
02.2007 - 04.2010
- Prepared and served nutritious meals to students in accordance with school guidelines
- Maintained cleanliness and sanitation standards in the cafeteria, ensuring a safe and healthy environment for students
- Managed inventory of food supplies, placing orders as needed to ensure availability of ingredients
- Collaborated with kitchen staff to plan menus that met nutritional requirements and catered to diverse dietary needs
- Assisted in the preparation of special meals for students with allergies or specific dietary restrictions
- Operated cash register accurately, handling transactions and providing excellent customer service to students and staff
- Monitored food temperatures regularly to guarantee proper storage and prevent spoilage or contamination
- Followed portion control guidelines when serving meals, minimizing waste while meeting student's nutritional needs
- Adhered to allergy protocols by carefully labeling allergens on food items and informing students about potential allergens present in dishes
- Maintained a clean dining area by promptly clearing tables, wiping surfaces, and sweeping floors during meal times
- Collaborated with cafeteria team members to efficiently set up serving stations before meal periods began
- Assisted in training new cafeteria workers on food safety procedures, customer service techniques, and daily tasks
- Responded promptly to student inquiries or concerns regarding menu options or dietary restrictions
- Ensured compliance with health department regulations by conducting regular inspections of the cafeteria facilities
- Participated in meetings with school administrators or nutritionists to discuss menu improvements or changes based on feedback from students
- Implemented strategies for reducing food waste through careful planning of quantities prepared each day
- Supported special events such as holiday celebrations or themed lunches by assisting in decorations setup or coordinating additional menu items
- Collaborated with teachers or parents on special requests related to student's dietary needs during field trips or off-campus activities
- Maintained accurate records of daily sales transactions and meal counts for reporting purposes
- Assisted in the implementation of new technology systems to streamline cafeteria operations, such as automated payment systems or digital menu boards
- Attended professional development workshops or training sessions to stay updated on food safety regulations and industry best practices
- Collaborated with school nutritionist to develop educational materials or presentations promoting healthy eating habits among students
- Supported efforts to promote sustainability by implementing recycling programs in the cafeteria and reducing single-use plastic waste
- Demonstrated excellent time management skills by efficiently serving meals within designated lunch periods
- Ensured compliance with dietary guidelines for federal school meal programs, including portion sizes and nutritional requirements
Lead Cutter
Monogram
06.2004 - 11.2008
- Supervised a team of XX production line workers, ensuring adherence to quality standards and meeting production targets
- Trained new hires on standard operating procedures, safety protocols, and equipment operation, resulting in reduced training time by XX%
- Implemented a visual management system to track daily production goals and progress, improving efficiency by XX%
- Collaborated with cross-functional teams to identify process bottlenecks and implement solutions for improved productivity
- Monitored inventory levels and coordinated with procurement department to ensure availability of materials for uninterrupted production
- Conducted regular inspections of machinery and equipment, identifying maintenance needs and coordinating repairs as necessary
- Developed and implemented standardized work instructions to improve consistency in product quality
- Led continuous improvement initiatives such as Kaizen events to streamline processes, resulting in XX% reduction in waste
- Maintained accurate records of production data including output quantities, downtime incidents, and defect rates for analysis purposes
- Ensured compliance with safety regulations by conducting regular safety audits and implementing corrective actions when needed
- Collaborated with engineering team on the implementation of new technologies or equipment upgrades for enhanced productivity
- Participated in weekly meetings with management to provide updates on production status, challenges faced, and proposed solutions
- Resolved employee conflicts or performance issues through effective communication and coaching techniques
- Implemented lean manufacturing principles such as Kanban system or Just-in-Time (JIT) inventory management to optimize workflow efficiency
Cashier
Foodlion
05.2003 - 09.2005
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
Cashier
Walmart
02.2000 - 08.2003
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences
- Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
- Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
- Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
Cashier
Fas mart
12.2001 - 05.2003
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
Blue Ridge
Housekeeper
01.1999 - 07.2001
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
- Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs
- Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
- Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
- Achieved an average turnover time per room that was XX% faster than the company standard through efficient work methods
- Suggested improvements in housekeeping procedures that resulted in a XX% reduction in overall labor costs without compromising quality
- Collaborated with the purchasing department to source and select cost-effective cleaning supplies, resulting in a XX% reduction in supply expenses
- Implemented a room inspection checklist that improved overall cleanliness scores by XX%
- Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
- Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
- Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
Customer Service Phone Agent
Optimium Information Services, Inc.
2015 - 2019
- Managed inbound customer calls, providing timely and accurate information to enhance customer satisfaction.
- Resolved customer inquiries efficiently, utilizing company systems to document interactions and track resolutions.
- Collaborated with team members to identify recurring issues, contributing to process improvement initiatives.
- Assisted in training new agents on call handling procedures and customer service best practices.
Customer Service Representative
Mega Force Staffing
2020 - 2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in training new representatives on company policies and systems.
- Managed multiple communication channels, including phone, email, and chat support.
- Documented customer interactions accurately in CRM software for future reference.
Customer Service Representative
Mega Force Staffing
05.2020 - 2023
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in training new representatives on company policies and systems.
- Managed multiple communication channels, including phone, email, and chat support.
- Documented customer interactions accurately in CRM software for future reference.
Education
Certified Medical Billing And Coding -
Patrick Henry Community College
Martinsville, VA06-2026
Skills
Customer service
Restaurant experience
Food industry
Serving
Hospitality
Food preparation
Languages
English - Fluent
Timeline
Caregiver
Allegiance Healthcare Staffing Solutions
03.2024 - Current
Customer Service Representative
Mega Force Staffing
05.2020 - 2023
Cafeteria Worker
Henry County Public School
03.2009 - 08.2017
Cafeteria Worker
Martinsville Public School
02.2007 - 04.2010
Lead Cutter
Monogram
06.2004 - 11.2008
Cashier
Foodlion
05.2003 - 09.2005
Cashier
Fas mart
12.2001 - 05.2003
Cashier
Walmart
02.2000 - 08.2003
Blue Ridge
Housekeeper
01.1999 - 07.2001
CSR
National Seating & Mobility,inc.
2014 - 2017
Customer Service Phone Agent
Optimium Information Services, Inc.
2015 - 2019
Customer Service Representative
Mega Force Staffing
2020 - 2024
Certified Medical Billing And Coding -
Patrick Henry Community College