Francielle Perpetuo
North Miami Beach
Summary
Dedicated hospitality professional skilled in team leadership and customer service. Expertise in staff coordination, training, and maintaining service standards. Proficient in conflict resolution and streamlining operations in fast-paced environments. Committed to fostering collaboration and driving team success.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Milams Markets
North Miami Beach
02.2025 - Current
- Prepared and sliced meats, cheeses, and other deli items according to standards.
- Assisted customers with deli product selection and special requests.
- Maintained cleanliness and organization of deli area and equipment.
- Managed inventory levels and restocked supplies to ensure product availability.
- Collaborated with staff to maintain efficient store operations during peak business hours.
- Trained new employees on food handling, safety protocols, and customer service techniques to uphold standards.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed recipes and customer requests to prepare meals.
Team Supervisor
USA Workers
Pompano Beach
04.2020 - 11.2024
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Assigned tasks to employees and supervised activities to meet operational needs and improve customer satisfaction.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Cultivated relationships between team and other departments to enhance cross-functional collaboration.
- Coordinated cross-functional teams to achieve project objectives within strict deadlines.
- Monitored inventory levels to ensure adequate supplies for seamless operations.
- Minimized waste and applied lean methods to save money and reduce expenditures.
Waiter/Server
Sultan Cafe and Grill
Boca Raton
09.2021 - 02.2022
- Ensured clean and organized dining areas, enhancing guest satisfaction.
- Fostered strong relationships with regular customers to encourage repeat visits.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Displayed polite and professional demeanor, facilitating guest inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
Old Navy Brand Associate
Old Navy
Boca Raton
09.2020 - 01.2021
- Processed cashier transactions quickly and accurately, enhancing customer experience and supporting brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels to minimize waste and maintain consistent availability of high-demand products.
- Demonstrated ability to work independently on tasks while effectively collaborating with team members on group projects.
- Proven ability to learn quickly and adapt to new situations.
After School Counselor
Calusa Elementary School
Boca Raton
08.2019 - 03.2020
- Organized engaging activities to foster students' creative thinking and problem-solving skills.
- Incorporated interactive activities and group projects, increasing student participation in afterschool program.
- Built productive, lasting connections with individual students.
- Developed meaningful connections with students to support their learning experience.
Education
High school diploma -
West Boca Raton High School
Boca Raton, FLSkills
- Deli product knowledge
- Food Safety
- Proper food handling
- Food Preparation
- Sanitation practices
- Cleaning and sanitizing
- Inventory control
- Inventory oversight
- Customer Service
- Restaurant Experience
- POS system operation
- Basic computer skills
- Microsoft Word
- Team collaboration
- Effective communication
- Attention to detail
- Proper food handling
Languages
- Spanish
- English
- Portuguese, Fluent
- Spanish, Intermediate
- English, Fluent
Timeline
Deli Clerk
Milams Markets
02.2025 - Current
Waiter/Server
Sultan Cafe and Grill
09.2021 - 02.2022
Old Navy Brand Associate
Old Navy
09.2020 - 01.2021
Team Supervisor
USA Workers
04.2020 - 11.2024
After School Counselor
Calusa Elementary School
08.2019 - 03.2020
High school diploma -
West Boca Raton High School