Francina Akalaonu
Antioch,IL
Summary
Results-driven General Manager with a strong focus on operations management, cost control, and team development. Expertise in optimizing food service processes to enhance profitability and ensure exceptional customer service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Whitsons Culinary Group
Zion, IL
08.2025 - Current
- Managed daily food service operations to ensure quality and efficiency.
- Implemented training programs for staff on food safety and customer service standards.
- Coordinated menu planning and inventory management, optimizing supply chain processes.
- Developed operational procedures to enhance workflow and reduce waste in food preparation.
- Ensured compliance with health regulations and company policies in all service areas.
- Assisted in budget monitoring and cost control initiatives to improve profitability.
- Fostered collaboration among team members to maintain high standards of service quality.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
Food Service Director
Arbor Management
Salem, WI
05.2023 - 08.2025
- Directed daily food service operations, ensuring adherence to quality and safety standards.
- Oversaw menu development, incorporating seasonal ingredients and dietary requirements.
- Coordinated inventory management, reducing waste through effective stock control measures.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Implemented training programs for staff, enhancing service efficiency and customer satisfaction.
Food Service Lead
Arbor Management
12.2018 - 05.2023
- Supervised food service operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Improved customer satisfaction by consistently providing high-quality food and service.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
Homemaker
Self
06.2006 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Operations Manager
24 Hour Fitness
Las Vegas, NV
07.1996 - 06.2006
- Streamlined operational workflows to enhance efficiency and reduce service delivery times.
- Mentored staff on best practices for customer engagement and retention strategies.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Interacted well with customers to build connections and nurture relationships.
- Coordinated training programs to improve team performance and compliance with safety standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Waialua High And Intermediate School
Waialua, HISkills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Menu development
- Scheduling and rostering
- Team development
- Customer service
- Staff leadership
- Staff supervision
- Facility maintenance
- Health inspections
Certification
ANSI: Food Protection Manager
Certificate #3983888
EXP: 08/26/2029
Timeline
General Manager of Food Service
Whitsons Culinary Group
08.2025 - Current
Food Service Director
Arbor Management
05.2023 - 08.2025
Food Service Lead
Arbor Management
12.2018 - 05.2023
Homemaker
Self
06.2006 - 12.2018
Operations Manager
24 Hour Fitness
07.1996 - 06.2006
High School Diploma -
Waialua High And Intermediate School