Francine Bagley
Hampton,VA
Summary
Results-driven Management for 20+ years of leadership experience. Proven track record of sales growth, improving operations efficiency, while leading high-performing teams across multiple locations. Skilled in decision-making, team development, and delivering consistent customer satisfaction in fast pace environments.
Overview
26
26
years of professional experience
Work History
General Manager
Louisiana Popeyes Chicken
Hampton, VA
06.2010 - Current
- Led operations to enhance customer satisfaction and streamline service efficiency.
- Managed staff training programs to improve team performance and operational consistency.
- Implemented cost-control measures resulting in reduced waste and increased profitability.
- Developed and enforced standard operating procedures to ensure quality compliance across all locations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
District Manager
Popeyes Louisiana Chicken
Hampton, VA
08.2006 - 06.2009
- Oversaw daily operations across multiple locations to ensure adherence to company standards.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
- Analyzed financial reports to identify trends, driving cost-saving initiatives across districts.
- Monitored inventory levels and collaborated with suppliers to optimize stock management processes.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
General Manager
Popeyes Louisiana Chicken
Hampton, VA
04.2003 - 07.2006
- Led team in daily operations, enhancing service efficiency and customer satisfaction.
- Trained and mentored staff on best practices for food safety and quality standards.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Developed training materials to onboard new employees, ensuring consistency in service delivery.
Assistant Manager
Popeyes Louisiana Chicken
Hampton, VA
03.2000 - 04.2003
- Oversaw daily operations across multiple locations, ensuring compliance with company standards.
- Implemented cost-saving initiatives that enhanced operational efficiency and reduced waste.
- Developed training programs for staff, improving service quality and employee retention.
- Analyzed sales data to identify trends, informing strategic decisions to drive revenue growth.
- Collaborated with supply chain teams to optimize inventory management and streamline deliveries.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Developed and executed strategic marketing plans to increase customer engagement and sales growth.
Education
Associate of Arts - Data Entry
Kee Business College
Hampton, VA 05.1983
Skills
- Operational excellence
- Employee relations
- Staff management
- Facilities management
- Staffing oversight
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Decision-making
- Employee motivation
- Scheduling
- Hiring and onboarding
- Staff training
- Time management abilities
Timeline
General Manager
Louisiana Popeyes Chicken
06.2010 - Current
District Manager
Popeyes Louisiana Chicken
08.2006 - 06.2009
General Manager
Popeyes Louisiana Chicken
04.2003 - 07.2006
Assistant Manager
Popeyes Louisiana Chicken
03.2000 - 04.2003
Associate of Arts - Data Entry
Kee Business College