Francine Del Real
Arvada,CO
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
Work History
Medical Assistant for MPHC
DCPHR
03.2024 - Current
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories.
- Ensured patient safety and comfort during patient registration, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting with CIIS data entry.
- Taught patients about procedures, and care plan instructions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Verified patient insurance coverage and collected required co-payments.
CCHT
Kansas University Health System
10.2021 - 08.2023
- Documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Inspected pressures, conductivity and temperature to verify conformance to safety standards.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted in training technicians, medical students or other staff members.
- Communicated with management or other staff to resolve problems.
- Recommended changes to improve computer or information systems.
- Coded data or other information.
- Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
CIIS Help Desk
Colorado Department of Public Health and Environmental
03.2020 - 01.2023
- Assisted with several projects that included the Lottery during the COVID pandemic and VFC, Data entry, and CIIS help desk team's working 50+ hours some weeks.
- Assisted in training newer staff members.
- Received incoming calls and coordinated with Physician's and staff to ensure proper inventory was understood and properly documented.
- Answered multi-line phone system and managed calls by routing to proper departments.
- Signed for packages, recorded deliveries and distributed to personnel.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Patient Care Technician - CCHT
DaVita
08.2009 - 08.2021
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies
- Inspected venous and arterial pressures to maintain pressures within established limits
- Inspected pressures, conductivity and temperature to verify conformance to safety standards
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards
- Transported patients to and from rooms and prepared for treatments according to individual specifications
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Assisted in training technicians, medical students or other staff members
- Communicated with management or other staff to resolve problems
- Communicated test or assessment results to medical professionals
- Conducted research to increase knowledge about medical issues
- Collected patients' medical information to customize tests
- Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
Education
Phlebotomy -
Arvada, CO05.2014
Medical Assistant Certification -
La Puente, CA03.2008
High School Diploma -
Glendora, CA08.2006
Skills
- Patient Monitoring
- Medication Administration
- Sample Collection
- Equipment Calibration
- Phlebotomy
- Patient Records Administration
- Direct Patient Care
- EMR
- Advanced Nephrology Knowledge
- Infection Control Standards
- HIPAA
- Equipment Maintenance
- Team Collaboration
- Records Management
- Compliance With Regulatory Guidelines
- Disposing of Biohazardous Waste
- Patient Health Education
- Reliable team player
- Electronic Health Records
- Electronic Medical Records
- CPR Certified
- Phlebotomy Techniques
- Specimens collection and processing
- Professionalism and Ethics
- Maintaining confidentiality
- Medical supply inventory
Timeline
Medical Assistant for MPHC
DCPHR
03.2024 - Current
CCHT
Kansas University Health System
10.2021 - 08.2023
CIIS Help Desk
Colorado Department of Public Health and Environmental
03.2020 - 01.2023
Patient Care Technician - CCHT
DaVita
08.2009 - 08.2021
Phlebotomy -
Medical Assistant Certification -
High School Diploma -
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