Francine Dickerhoof
New Port Richey,FL
Summary
Detail-oriented Registered Pharmacy Technician with expertise in medication preparation, inventory management, and customer service. Reliable, results-driven, and focused on delivering the highest quality of patient care
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
1st Rx (Remote)
Tampa, FL
08.2021 - 11.2024
- Assisted providers in medication reviews, ensuring compliance with safety protocols especially with injectable medication.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with healthcare providers to address patient inquiries regarding prescriptions and therapies.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with the provider
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Inventory Specialist
Pharmco Rx
Orlando Fl
02.2018 - 11.2020
- Managed inventory levels daily to ensure optimal stock availability and minimal waste.
- Implemented process improvements that enhanced accuracy in inventory tracking systems.
- Analyzed inventory data to identify trends, informing strategic purchasing decisions.
- Developed and maintained relationships with suppliers to streamline procurement processes.
- Coordinated regular audits to maintain compliance with industry standards and regulations.
- Oversaw implementation of new inventory management software, improving overall workflow efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Pharmacy Technician
AB Specialty Pharmacy
Trinity, Florida
02.2015 - 01.2018
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed inventory levels, placing orders to maintain stock availability and minimize shortages.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Assisted in management of prescription deliveries, improving patient convenience.
Clinical Service/ Patient Coordinator
Infinite Vitality
Clearwater, Fl
07.2011 - 09.2015
- Accurate intake of clients, blood pressure, heart rate, temperature, height, and weight.
- Interviewing patients to document their medical history, current symptoms, and reason for the visit.
- Performing blood draws and collecting other laboratory specimens (urine, throat swabs, etc.).
- Conducting basic lab tests like glucose monitoring, pregnancy tests, or rapid strep tests.
- Preparing patients for and performing electrocardiograms to check heart rhythm.
- Giving injections (vaccines, vitamins) or oral medications as directed by a physician (similar to your experience with injectable safety protocols).
- Assisting in minor surgeries, maintaining a sterile field, and suture removal.
- Cleaning wounds, applying bandages, and removing sutures or staples.
Education
Associate of Science - Nursing
Central Florida Institute
TampaSkills
- Medication Preparation
- Inventory Management
- Insurance Processing
- Pharmacy Automation Experience using systems like Omnicell, or ScriptPro
- Customer Service
- Multitasking
- Conflict Resolution
- Attention to Detail
Certification
Registered Certified Pharmacy Technician
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
1st Rx (Remote)
08.2021 - 11.2024
Inventory Specialist
Pharmco Rx
02.2018 - 11.2020
Pharmacy Technician
AB Specialty Pharmacy
02.2015 - 01.2018
Clinical Service/ Patient Coordinator
Infinite Vitality
07.2011 - 09.2015
Associate of Science - Nursing
Central Florida Institute