Francine Lagace
White River Jct.,VT
Summary
To obtain a challenging full/part time position that will utilize my strong administrative and customer service skills.
Billing professional with strong background in financial record-keeping and invoicing. Skilled in managing accounts, processing payments, and resolving billing discrepancies. Known for effective collaboration and adaptability, ensuring accurate and timely billing operations. Dependable and results-driven, with solid understanding of billing software and procedures.
Overview
30
30
years of professional experience
Work History
Billing Clerk
Richard Electric Inc.
Wilder, VT
01.2005 - Current
- Entering materials used on jobs from inventory, balancing customers' materials used for job. Entered and posted vendor invoices to ensure accurate financial records. Creating and posting invoices. Answering incoming calls and directing them to the appropriate department. Accounts Receivable deposits. Filing of all records. Filing generator warranty claims through Generac, Kohler and Briggs & Stratton. Follow up with generator warranty claims. Creating upc numbers and entering in system for inventory tracking. End of year inventory control. Troubleshooting computer issues for employees. Posting customer payments to their accounts. Sending out statements at the end of every month. Conducted collection calls to follow up on overdue accounts..
- Processed high-volume billing transactions with accuracy and efficiency.
- Coordinated invoice preparation and distribution to ensure timely payment collection.
- Maintained comprehensive records of customer accounts and billing histories.
CSR/Teller
Ledyard National Bank
Lyme, NH
01.2002 - 01.2005
- Customer service representative. Facilitated account openings to enhance customer relationships., closing accounts, transfers, domestic and foreign wires, Handled customer disputes regarding ATM transactions effectively.. Tracked supply usage and placed orders to maintain stock levels.. Managed incoming calls to provide assistance and information to customers.. Sorted and processed incoming mail to ensure timely delivery.. Processed customer credit card payments accurately and promptly.. Facilitated credit card issuance for new account holders..
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Trained junior staff on customer service best practices and effective communication techniques.
Patient Access Registrar
Cottage Hospital
Woodsville, NH
01.2003 - 01.2004
- Admitted patients in walk-in clinic and emergency room, entered insurance information to ensure accurate billing. Answered all incoming calls to provide timely assistance to patients and facilitate smooth operations.
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification procedures, facilitating efficient patient access to care services.
- Streamlined check-in workflows, reducing wait times and enhancing patient experience during appointments.
Store Manager
Huggett’s
E. Thetford, VT
01.1998 - 01.2002
- Managed daily deposits, payroll, and accounts payable while supervising staff. Trained and guided staff daily to enhance service quality. Monitored and ordered supplies to maintain inventory levels. Provided customer service support by addressing inquiries and resolving issues. Managed all incoming phone calls. Handled all faxes and outgoing mail.
- Oversaw daily store operations, ensuring optimal inventory management and merchandising standards.
- Developed and implemented staff training programs to enhance customer service excellence.
- Analyzed sales trends to drive strategic decisions for product assortment and promotions.
Sale Associate
Quechee Mobil
Quechee, VT
01.1997 - 01.1998
- Provided customer service at front desk, assisting clients with inquiries. Scanned and recorded incoming merchandise to maintain accurate inventory. Handling all incoming phone calls.
- Provided exceptional customer service, fostering positive relationships with diverse clientele.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Operated point-of-sale systems efficiently, processing transactions and managing cash handling procedures.
Education
Accounting
At-Home Professionals
Certificate of Achievement - Star- Refresher Training on the Northeast Platform for ATM and Debit Card Program
New Accounts Essentials
Enter for Financial Training
Accounting 1
Champlain College
Business Technology course
Oxbow Vocational Center
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Plainville High school
Plainville, CTSkills
- Data entry
- Data entry proficiency
- Invoice processing
- Customer service
Timeline
Billing Clerk
Richard Electric Inc.
01.2005 - Current
Patient Access Registrar
Cottage Hospital
01.2003 - 01.2004
CSR/Teller
Ledyard National Bank
01.2002 - 01.2005
Store Manager
Huggett’s
01.1998 - 01.2002
Sale Associate
Quechee Mobil
01.1997 - 01.1998
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Plainville High school
Business Technology course
Oxbow Vocational Center
Accounting 1
Champlain College
New Accounts Essentials
Enter for Financial Training
Certificate of Achievement - Star- Refresher Training on the Northeast Platform for ATM and Debit Card Program
Accounting
At-Home Professionals