Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Francine McGeehan

Collections Supervisor
Macungie,PA

Summary

Dedicated Supervisor of Collections with 6+ years of experience in 1st and 3rd party collections. Work cross-functionally with Clients, Sales, Finance, and Operations to support them in the Credit & Collections processes.

Hard-working and passionate with strong organizational, communication, negotiation, and decision making skills seeking to help meet and exceed goals and expectations.

Overview

28
28
years of professional experience

Work History

Collections Supervisor

Central Credit Audit LLC
06.2021 - 12.2023
  • Supervised team of 8 collectors
  • Identified needs and provided training to clarify expectations of collections agents
  • Managed day-to-day operations, training and development, KPI structure and tracking
  • Teamed with external and internal business partners to build and improve collections process
  • Ability to research and resolve disputes
  • Credit review and skip tracing to identify financial stresses

Revenue Specialist II

Worldwide Express
01.2018 - 06.2021
  • Responsible for collection of payments in assigned territory with focus on improving percentages of AR
  • Escalates problem accounts through suspension/collection process
  • Demonstrates ability to understand and implement collections policies and procedures
  • Liaison between customer and internal office , sales, billing support teams
  • Credit Review to determine customer credit limits, payment terms and financial position

Quality Control Specialist

RODALE INC
09.1995 - 08.2005
  • Worked as quality control specialist for Rodale's prepress department
  • Inspected and prepared magazine edit for print. This included text and image prepping for 8+ magazine titles
  • Strong eye for detail and ability to meet deadlines
  • Maintained archival and retrieval system

Education

Liberal Arts & Sciences

Northampton Community College
Bethlehem, PA

Skills

  • Staff Training and Team Supervision
  • Credit and Collections
  • Dispute Resolution
  • Good level of Excel
  • Payment Negotiation
  • Detail oriented and Organized
  • Aging Report Generation
  • Collection Law Compliance

Timeline

Collections Supervisor

Central Credit Audit LLC
06.2021 - 12.2023

Revenue Specialist II

Worldwide Express
01.2018 - 06.2021

Quality Control Specialist

RODALE INC
09.1995 - 08.2005

Liberal Arts & Sciences

Northampton Community College

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Francine McGeehanCollections Supervisor