Francine Mule'
Clarence,NY
Summary
Detail-oriented Medical Assistant with expertise in HIPAA compliance, patient scheduling, and clinical documentation. Committed to enhancing operational efficiency and educating patients for improved health outcomes.
Dedicated healthcare professional with over 15 years of experience in patient scheduling and customer service. Proficient in insurance verification and electronic medical records, aiming to leverage skills to drive operational improvements and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Buffalo Medical Group
Willimasville, NY
09.2009 - 11.2025
- Administered patient assessments and collected vital signs for diverse patient population.
- Assisted in coordinating patient scheduling and follow-up appointments to enhance operational efficiency.
- Prepared examination rooms and ensured proper sterilization of medical instruments for optimal safety standards.
- Educated patients on treatment plans and medication instructions, fostering improved health outcomes and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Surgery Scheduler
Buffalo Medical Group
Williamsville, NY
01.2019 - 01.2024
- Scheduled surgical procedures by coordinating with clinical staff and physicians.
- Managed patient communications to ensure timely updates and follow-ups.
- Utilized electronic health record systems for accurate patient data management.
- Developed and maintained efficient scheduling protocols to optimize operating room utilization.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
Education
Associate of Science - Nursing
Trocare College
Buffalo, NYAssociate of Arts - Office Studies
Bryant & Stratton College
NYSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Data entry
- Electronic medical records
- Insurance verification
- Appointment setting
Timeline
Surgery Scheduler
Buffalo Medical Group
01.2019 - 01.2024
Medical Assistant
Buffalo Medical Group
09.2009 - 11.2025
Associate of Science - Nursing
Trocare College
Associate of Arts - Office Studies
Bryant & Stratton College