Francis Acosta
Baldwin,NY
Summary
Detail oriented with a strong record of client and employer satisfaction. My strengths are in customer service, time management, building successful solutions, and providing a satisfactory job experience. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
RECEPTIONIST (TEMP)
Long Island Fireproof Door
10.2024 - Current
- Greet incoming visitors professionally and provide friendly, knowledgeable assistance.
- Answer phone promptly and direct incoming calls to correct offices.
- Provide clerical support to company employees.
- Keep reception area organized.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Executive Assistant (TEMP)
HERITAGE STRATEGIES LLC
02.2024 - 10.2024
- Attended weekly staff meetings with Managing Partner, and prepared meeting agendas.
- Managed all incoming calls for executive in a professional manner.
- Coordinated events with vendors for various functions such as team building activities or offsite meetings.
- Conducted research on potential partners or clients prior to scheduled meetings with executives.
- Drafted correspondence to internal and external parties on behalf of the executive.
- Monitored daily emails sent to the executive office; responding when appropriate or forwarding to the correct person and department.
- Served as primary contact for inquiries regarding corporate policies or procedures from both internal and external sources.
- Greeted and assisted high-level visitors, including company executives, board members, and shareholders.
- Maintained confidential files and records.
- Organized executive's schedule by arranging meetings, conferences, teleconferences, and travel.
Office Manager
Jehanna's cleaning services
11.2021 - 02.2024
- Manage budget for supplies.
- Manage safety standards.
- Hiring and training new employees.
- Scheduled new & current clients.
Store Manager
AT&T
08.2017 - 11.2021
- Handle customer requests and complaints..
- Coordinated, efficient incoming and outgoing product movements.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.
- Updated signage to reflect new pricing and special in-store events and promotions.
- Processed retail orders with speed, accuracy, and friendly service.
Executive Assistant of CEO
World Changers & Associates.
05.2015 - 03.2017
- Supervised front desk activities expertly, including accounts payable and receivable, reception, and mail management
- Oversaw daily office operations for independent contractors of World Changers & Associates LLC, making sure that the compliance and regulations of Transamerica's life insurance and retirement plans were enforced
- Composed and drafted all outgoing and correspondence and reports for Executive Vice Chairman
- Record keeping for all procedures done by associates
- Followed up with product providers to ensure policies were being reviewed as soon as possible and made effective for clients
- Performed accounts receivables such as invoicing, researching any chargebacks, discrepancies, and reconciliations
- Executed all aspects of home office compliance requirements for our office
- Supported Executive Vice Chairman through personal document management, calendar organization and collateral preparation for personal and associates
Education
Associate of Science - Surgical Technology - IN PROGRESS
Nassau Community College
Garden City, NY09.2029
Skills
- Detail oriented
- Strong record of client and employer satisfaction
- Customer service
- Time management
- Building successful solutions
- Providing a satisfactory job experience
- Excellent verbal and written communication
- Cultivating positive relationships
- Event planning/marketing
- Document management
- Personal Assistant
- Management
- Microsoft Outlook
- Public relations
- Medical terminology
- Meticulous and organized
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
RECEPTIONIST (TEMP)
Long Island Fireproof Door
10.2024 - Current
Executive Assistant (TEMP)
HERITAGE STRATEGIES LLC
02.2024 - 10.2024
Office Manager
Jehanna's cleaning services
11.2021 - 02.2024
Store Manager
AT&T
08.2017 - 11.2021
Executive Assistant of CEO
World Changers & Associates.
05.2015 - 03.2017
Associate of Science - Surgical Technology - IN PROGRESS
Nassau Community College
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