Summary
Overview
Work History
Education
Skills
Timeline
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Francis Balmes

Queen Creek,AZ

Summary

Dynamic and dedicated professional with exceptional customer service skills honed from over 13 years in the service industry. Proven ability to enhance guest engagement and satisfaction through attentive service and effective cash handling. Recognized for cultivating loyal clientele and maintaining a professional appearance, contributing to a positive dining experience and increased sales.

Overview

2
2
years of professional experience

Work History

Bartender

Dave and Busters
12.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Accounting

Central Arizona College
Coolidge, AZ

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance

Timeline

Bartender

Dave and Busters
12.2023 - Current

Accounting

Central Arizona College

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