Francis B. Boivin
Ellensburg
Summary
Accomplished retail and operations leader with extensive management experience across multiple sectors. Recognized for revitalizing underperforming stores, driving profitability, and developing high-performing teams. Trusted by senior leadership to implement operational improvements and enhance customer satisfaction through effective training and mentoring.
Overview
38
38
years of professional experience
Work History
Store Manager
Dollar Tree
Brighton
01.2023 - 07.2026
- Hired as Operations Manager, promoted to Merchandise Manager in May 2024, and promoted to Store Manager in July 2025 based on outstanding performance.
- Chosen by District Leadership to enhance operations at underperforming stores in Greeley and Brighton, Colorado, leading to improved operational performance and increased sales.
- Received performance bonuses for achieving operational excellence and driving store success. in recognition of leadership, operational improvements, and overall store performance.
- Oversaw daily store operations, managing staffing, merchandising, customer service, and financial accountability to ensure seamless operations.
- Managed inventory valued between $300,000 and $400,000 while minimizing shrink and maintaining merchandising standards.
- Coordinated weekly truck deliveries and led teams responsible for stocking, inventory control, and sales floor presentation.
- Prepared accurate daily deposits and maintained cash handling procedures.
- Collaborated with Regional and District Managers on reporting, operational initiatives, and performance goals.
- Trained, mentored, and coached employees, resulting in increased productivity, heightened customer satisfaction, and improved retention.
Crew Member
Ryberg Construction
Brighton
08.2021 - 12.2022
- Assisted with residential and commercial construction projects while maintaining quality workmanship and safety standards.
- Worked effectively within a team to complete projects on schedule.
- Operated equipment to assist in construction tasks and site preparation.
City Carrier Assistant (CCA)
United States Postal Service
Tacoma
09.2018 - 04.2021
- Delivered mail safely and accurately, consistently meeting delivery schedules to ensure timely service.
- Developed strong customer relationships through reliable and professional service, enhancing customer satisfaction.
- Delivered mail and packages to designated routes efficiently.
- Sorted and organized mail to ensure timely distribution.
Pastry Chef / Baker
Nisqually Red Wind Casino
Olympia
11.2015 - 09.2018
- Crafted high-quality pastries and specialty desserts, enhancing guest satisfaction at high-volume casino operation.
- Ensured strict food safety and sanitation standards during inventory management, supporting operational efficiency.
Restaurant Manager
Various Locations
01.1989 - 01.2014
- Managed high-volume restaurant operations with up to 30 employees, ensuring efficient service and guest satisfaction.
- Recruited, hired, trained, and mentored over 90 employees, fostering a skilled workforce over 25-year management career.
- Controlled purchasing, inventory, labor, and food costs, contributing to overall profitability and operational efficiency.
- Developed specialty desserts and menu items that enhanced customer satisfaction.
- Consistently passed health inspections with no violations while maintaining exceptional quality standards.
- Selected Employers: Tony Roma's – Scottsdale, AZ; Scottsdale Memorial Hospital – Scottsdale, AZ; Italian Delights – Scottsdale, AZ
Education
Bachelor of Arts - History/Education
The Evergreen State College
Olympia, WA12-2008
Associate of Arts - General
South Puget Sound Community College
Olympia, WA05-2007
Skills
- Store and Operations Management
- Inventory & Merchandising
- Cash and Financial Controls
- Loss Prevention
- Multi-Store Support
- Scheduling & Labor Management
- Team leadership
- Talent management
- Customer Service Excellence
- Vendor Relations
- Safety and OSHA Compliance
- Problem Solving & Continuous Improvement
Awards
Best Dessert and People’s Choice, Capital Food and Wine Festival, 03/16
Additional Management Experience
Restaurant Manager, Various Locations, Scottsdale, AZ, Phoenix, AZ, Las Vegas, NV, Lacey, WA, 01/89, 12/14, Managed high-volume restaurant operations with staffs of up to 30 employees., Recruited, hired, trained, and mentored more than 90 employees during a 25-year management career., Controlled purchasing, inventory, labor, and food costs while maintaining profitability., Developed specialty desserts and menu items that enhanced customer satisfaction., Consistently passed health inspections with no violations while maintaining exceptional quality standards., Tony Roma's – Scottsdale, AZ, Scottsdale Memorial Hospital – Scottsdale, AZ, Italian Delights – Scottsdale, AZ
Timeline
Store Manager
Dollar Tree
01.2023 - 07.2026
Crew Member
Ryberg Construction
08.2021 - 12.2022
City Carrier Assistant (CCA)
United States Postal Service
09.2018 - 04.2021
Pastry Chef / Baker
Nisqually Red Wind Casino
11.2015 - 09.2018
Restaurant Manager
Various Locations
01.1989 - 01.2014
Bachelor of Arts - History/Education
The Evergreen State College
Associate of Arts - General
South Puget Sound Community College