Francis Devadass
Federal Way,WA
Summary
My passion is to learn everything there is to know, and to always grow no matter the obstacles. I pride myself on always putting my best foot forward, and accomplishing anything I set my mind towards. Excited about any and all opportunities in taking the next career step.
Overview
11
11
years of professional experience
Work History
Roving Associate Banker
Wells Fargo
10.2024 - Current
- Optimized clients'' wealth preservation strategies by collaborating closely with estate planning and trust services teams.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Lead Operations Associate
Chase Bank
03.2023 - 10.2024
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Performed regular safety/Operational audits to establish compliance with safety regulations.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Maintained database systems to track and analyze operational data.
SALES CONSULTANT MANAGER
AT&T
12.2020 - 01.2023
- Researched market trends and competitor performance to inform strategy
- Worked with department managers to meet staffing and resource levels for expected demands
- Handled performance management and compensation decisions to recognize and motivate employees
- Prepared budgets and approved budget expenditures
- Oversaw regional and local sales managers and staffs
- Determined price schedules and discount rates
- Resolved customer complaints regarding sales and service
- Reviewed operational records and reports to inform sales strategy
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.
PERSONAL LOAN SPECIALIST
U.S Bank
11.2017 - 12.2020
- Assisted clients with selecting optimal loan products by explaining rates and terms
- Identified positive and negative markers in applicant financial histories through careful reviews
- Managed financial award systems, advising students on procedures and helping select candidates based on loan eligibility
- Resolved customer complaints quickly, employing knowledge of loan products, bank policies and customer service strategies
- Brought in new clients and increased revenue by promoting bank and available services
- Obtained approvals by helping underwriters resolve problems with mortgage applications
- Established effective credit policies and lines, procedures and standards for loans in collaboration with senior management
- Approved loans within specified limits and referred loan applications outside those limits to management for review
- Maintained up-to-date knowledge on all aspects of lending regulations and guidelines as well as new product offerings.
NIGHT DUTY MANAGER
Hen House Market
05.2014 - 09.2017
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
- Checked shelf labels for each item for pricing accuracy
- Performed daily cycle counts to ensure accuracy of inventory levels
- Utilized computer software to update item locations and maintain accurate stock lists
- Followed all safety protocols when lifting heavy objects or operating machinery.
CASHIER ASSISTANT MANAGER
Hyvee
12.2013 - 05.2014
- Delivered quick, professional, and friendly check-out experience to customers
- Optimized cashier performance by providing feedback and coaching
- Enforced all front-end policies and procedures including dress code and attendance
- Complied with all local, state and federal food safety laws
- Supervised shift operations by monitoring employee performance, providing feedback when necessary, and enforcing safety regulations
- Handled large amounts of money and supported accuracy of financial transactions.
Education
HIGH SCHOOL DIPLOMA -
Johnson County Community College
Olathe, KSHIGH SCHOOL DIPLOMA -
BluveValley North Highschool
Overland Park, KSSkills
- Time Management
- Sales Process
- CRM Software
- Sales Expertise
- Team Oversight
- Coaching And Mentoring
- B To B Sales
- HR And Payroll
- Sales Quota Management
- Closing Techniques
- Lean principles
- Process Improvements
Languages
Tamil
Native or Bilingual
English
Native or Bilingual
Contact
Federal Way, WA 98023
Education
Overland Park, KS,Overland Park, KS
Timeline
Roving Associate Banker
Wells Fargo
10.2024 - Current
Lead Operations Associate
Chase Bank
03.2023 - 10.2024
SALES CONSULTANT MANAGER
AT&T
12.2020 - 01.2023
PERSONAL LOAN SPECIALIST
U.S Bank
11.2017 - 12.2020
NIGHT DUTY MANAGER
Hen House Market
05.2014 - 09.2017
CASHIER ASSISTANT MANAGER
Hyvee
12.2013 - 05.2014
HIGH SCHOOL DIPLOMA -
Johnson County Community College
HIGH SCHOOL DIPLOMA -
BluveValley North Highschool
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