Francis Gonzales
Grand Prairie,TX
Summary
To obtain a position where my skills, qualifications, and training will have application.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
PL$ Check Cashers
02.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Crew Member
Chick-Fil-A
01.2017 - 01.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier/Hostess
El Fenix
01.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Agent/CSR
Baja Auto Insurance
01.2014 - 01.2015
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Cashier/Hostess
El Fenix
01.2013 - 12.2013
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
associates degree -
Richland College
Garland, Txassociates degree - Criminal Justice
Mountain View College
Dallas, TX06.2025
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Team management
- POS systems
- Upselling and cross selling
- Pricing and markdowns
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
PL$ Check Cashers
02.2021 - Current
Crew Member
Chick-Fil-A
01.2017 - 01.2018
Cashier/Hostess
El Fenix
01.2015 - 01.2016
Sales Agent/CSR
Baja Auto Insurance
01.2014 - 01.2015
Cashier/Hostess
El Fenix
01.2013 - 12.2013
associates degree -
Richland College
associates degree - Criminal Justice
Mountain View College