Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francis Gonzalez

Reading,PA

Summary

Regional Manager excelling in operations management and team leadership. Achieved significant improvements in driver app compliance and customer satisfaction through targeted training and quality control initiatives. Skilled in performance metrics analysis and adept at fostering high-performing teams to drive operational excellence.

Overview

4
4
years of professional experience

Work History

Regional Manager

FragilePAK
08.2023 - 05.2025
  • Oversaw multiple final mile delivery locations across the Midwest.
  • Met key operational goals including driver app usage compliance, daily stop completion, and positive customer survey feedback.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Conducted regular meetings with managers to discuss performance and provide guidance on improvement tactics.
  • Reduced property damage claims and service complaints through quality control initiatives.
  • Implemented regional best practices, and coached teams to improve performance and efficiency.
  • Midwest Region (remote)

Floor Supervisor

FragilePAK
Allentown, PA
03.2021 - 08.2023
  • Managed daily floor operations including inbound and outbound freight.
  • Monitored LTL (less-than-truckload) shipments to ensure timeliness and accuracy.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
  • Delegated tasks to staff and monitored productivity to meet daily goals.
  • Recorded operational metrics to drive improvements and maintain performance standards.
  • Created reports summarizing operations performance and identified opportunities for improvement.

Education

Bachelor of Arts - Political Science

Kutztown University of Pennsylvania
Kutztown, PA
05.2021

Skills

  • Operations Management
  • Team Leadership
  • Logistics & Freight Coordination
  • Performance Metrics & Analysis
  • Customer Satisfaction Initiatives
  • Staff Training & Delegation
  • Microsoft Office Suite
  • Tableau (Data Visualization & Reporting)
  • Driver app compliance
  • Performance metrics

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Regional Manager

FragilePAK
08.2023 - 05.2025

Floor Supervisor

FragilePAK
03.2021 - 08.2023

Bachelor of Arts - Political Science

Kutztown University of Pennsylvania

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