Francis Guerrero
Las Vegas,Nevada
Summary
Proven cocktail server with a track record of enhancing customer satisfaction at Luxor Las Vegas through exceptional service and efficient multitasking. Skilled in handling large groups and fostering loyalty among patrons, significantly increasing repeat clientele. Demonstrates excellent alcohol awareness and prioritization, ensuring a memorable dining experience for every guest.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cocktail Server
Luxor Las Vegas
02.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Server Assistant
Guy Fieri's Kitchen and Bar
02.2023 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Banquet Server
Red Rock Country Club
Las Vegas, Nevada
11.2020 - 01.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
San Jose De Tarbes
Caracas, Venezuela 09.2007
Skills
- Handling large groups
- Alcohol awareness
- High-volume dining
- Exceptional customer service
- Efficient multitasking
- Cleaning and sanitization
- Service prioritization
- Memory retention
- Efficient service
Certification
TAM CARD, Health card.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cocktail Server
Luxor Las Vegas
02.2024 - Current
Server Assistant
Guy Fieri's Kitchen and Bar
02.2023 - Current
Banquet Server
Red Rock Country Club
11.2020 - 01.2023
San Jose De Tarbes
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