Francis Keenan
Las Vegas
Summary
Detail-oriented Slot Supervisor executing casino operations procedures and regulatory requirements to provide exceptional service and value to guests. Strong leadership with staff, management, government officials and public. Possess excellent business sense and high professional ethics. Embody a vast array of skills including a customer oriented and attention to detail minded approach, as well as the ability to work extremely well under pressure to produce continuously outstanding results. Outstanding verbal and written communication skills to include expert level experience in the use of computer terminals and word processing.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Slot Dual Rate Supervisor
M Resort/Penn Entertainment
10.2021 - Current
- Supervised daily operations to ensure compliance with safety protocols and operational standards.
- Mentored team members, fostering skill development and enhancing overall performance.
- Ensure that the slot machines are properly functioning, conducting machine repairs, correcting minor malfunctions; encouraging rapid repair; monitoring the slot machine and reporting any machine glitches.
- Other primary duties were to distribute winnings to include hand pays and jackpots, handling complaints relating to unhappy guests, taking responsibility for surveillance and reporting any uncommon behavior.
- Resolved customer inquiries effectively, maintaining high satisfaction levels and loyalty.
- Enhanced gaming experience by enforcing casino policies and maintaining a fair, safe environment for all guests.
Resort Pool/Bar Supervisor
M Rsort/Penn Entertainment
06.2021 - 10.2021
- Supervised daily bar/pool operations to ensure efficient service and adherence to quality standards.
- Trained and mentored staff on beverage preparation, customer service, and compliance with health regulations.
- Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated special events and promotions, enhancing guest experiences through tailored VIP experiences and drink offerings.
- Conducted regular staff performance evaluations, providing constructive feedback to promote professional growth.
Security Officer
M Resort/Penn Entertainment
03.2019 - 06.2021
- A casino security guard protects his employer’s property from vandalism, theft and other illegal activity. Guards may do this while patrolling the grounds or while stationed at a static position. Casino security guards also protect the gambling hall’s money during transport from the gaming pit to the vaults and other destinations. Occasionally, officers will go undercover in street clothes to monitor and investigate suspicious activity. Interacting with the general public is a big part of a casino security guard’s regular routine. Not only does he safeguard patrons and their property, officers are expected to assist guests whenever asked. This includes greeting visitors, giving directions and escorting motorists to their car if need be.
Mission Operation Controller III
JT3
06.2010 - 05.2018
- A Mission Operations Controller III provides control, coordination, and direction to personnel operating system assets involved in mission activity. Performs complex assignments with widely varying duties including the complete cycle of testing parameters as related to primary assignment, determining cause and effect relationships, reaching conclusions, and recommending solutions. Performs with the ability to conduct a variety of tests and tactical control under stressful conditions, in a constantly changing test environment.
Operation Specialist
US Navy
09.2001 - 11.2009
- Operation Specialists function as plotters, radiotelephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information. They operate surveillance and altitude radars Identification Friend or Foe (IFF), and associated equipment. They also serve as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft. OS Sailors serve as watch supervisors and section leaders; interpret and evaluate presentations and tactical situations and make recommendations to supervisors during watch conditions.
Education
Operations Management Certificate - Business
University of Phoenix
Las Vegas, NV10-2021
Bachelor of Science - Business with a General Management Certificate
University of Phoenix
Las Vegas, Nevada01-2021
High School Diploma - undefined
New Caney High School
New Caney, Texas05-2001
Skills
- Air Intercept Controller
- Mission Coordinator
- Customer service
- Detail oriented
- Excellent communication abilities
- Issue resolution
- Dependable
- Organizational Skills
- Data analysis
- Multi-tasking and negotiation
- Operational efficiency
- Team motivation
Certification
- Advanced Air Intercept Control, Key West, FL, November 2007
- Air Intercept Controller, San Diego, CA, July 2007
- Track Data/ Tactical Information Coordinator, San Diego, CA, April 2004
Timeline
Slot Dual Rate Supervisor
M Resort/Penn Entertainment
10.2021 - Current
Resort Pool/Bar Supervisor
M Rsort/Penn Entertainment
06.2021 - 10.2021
Security Officer
M Resort/Penn Entertainment
03.2019 - 06.2021
Mission Operation Controller III
JT3
06.2010 - 05.2018
Operation Specialist
US Navy
09.2001 - 11.2009
High School Diploma - undefined
New Caney High School
Operations Management Certificate - Business
University of Phoenix
Bachelor of Science - Business with a General Management Certificate
University of Phoenix