Joshua Guthrie
L'auberge Casino Resort
Jennings,LA
1
Language
1
Certification
17
years of professional experience
Hospitality Expert seeking to further his career. Offering 17 years of Customer Service experience, with 10 years of Casino Resort experience. Proven leadership that drives results and supports a thriving team.
Work History
Slot Dual Rate Supervisor
2 Years 7 Months- Manage large sums of money accurately while adhering to strict security protocols
- Supported Slot Team members to maintain seamless Gaming Floor operations during peak hours
- Resolved guest concerns professionally, supporting smooth resolution of gaming floor issues.
- Monitored slot activity, identifying malfunctions and coordinating prompt maintenance response.
- Verified jackpot payouts and hand pays, maintaining accuracy with gaming procedures.
Slot Attendant
2 Years 9 Months- Monitor the performance of slot machines to identify malfunctions or errors, promptly reporting them to the appropriate personnel
- Performed routine maintenance on slot machines to ensure optimal functionality and guest experience
- Trained new hires on cash handling procedures and slot machine operations, enhancing team proficiency and service quality
- Ensured guest satisfaction through attentive service and support
Beverage Assistant Manager
1 Year 4 Months- Assisted in the supervision of Beverage Operations, ensuring high-quality service and customer satisfaction
- Managed scheduling of staff members to ensure appropriate coverage during peak hours while controlling labor costs
- Monitored inventory levels regularly to ensure adequate stock of supplies for smooth operations
- Conducted regular inspections of bars, server sections, and storage areas to maintain cleanliness and compliance with health regulations
- Resolved customer complaints promptly by addressing concerns and providing satisfactory solutions
- Assisted in conducting performance evaluations for team members
Front of House Manager
1 Year- Delivered exceptional guest experiences that fostered customer loyalty
- Developed cross-training initiatives to enhance staff scheduling flexibility
- Maintained facility through regular inspections and upkeep and equipment in good working condition through regular preventive maintenance and repair schedules
Shift Supervisor
4 Years 3 Months- Raised Guest approval scores from 86% to 94%
- Collaborated with team members to enhance performance through targeted training
- Addressed guest concerns through active listening and clarification
- Managed Gumbeaux's , Terrace Cafe, Big Sky Steakhouse, Dream Pool, Bar 7, Roomservice, PJ's, and Beverage Dept.
Restaurant Manager
2 Years- Increased operational efficiency by training staff on best practices and protocols
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates
- Generated daily sales reports to better decide operational improvements
Assistant Manager
2 Years- Supervised daily restaurant operations, ensuring smooth service and consistent guest satisfaction.
- Coordinated inventory controls, reducing shortages and supporting product availability.
Line Cook
1 Year 1 MonthEducation
High school diploma or GED
High school or equivalent
Skills
Gaming industry expertise
Strong guest conflict resolution
Schedule management
Team leadership
Inventory management
Fine dining experience
Casual dining experience
Employee development
Certification
Driver's License, Food Handler Certification, Food Safety Certification, ServSafe
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Slot Dual Rate Supervisor
L'auberge Casino Resort
03.2024 - CurrentRead More
Slot Attendant
L'auberge Casino Resort
06.2021 - 03.2024Read More
Beverage Assistant Manager
L'auberge Casino Resort
02.2020 - 06.2021Read More
Front of House Manager
Dc's Sports Bar And Steakhouse
02.2019 - 02.2020Read More
Shift Supervisor
Coushatta Casino Resort
11.2014 - 02.2019Read More
Restaurant Manager
Shoney's
09.2012 - 09.2014Read More
Assistant Manager
Shoney's
09.2010 - 09.2012Read More
Line Cook
Shoney's
08.2009 - 09.2010Read More
Jennings High School
High school diploma or GED
Read More