Francis Meloney
Summary
Dedicated hospitality professional with over 8 years of customer service experience and a strong background in creating positive guest experiences. Skilled in attention to detail, organization, cleanliness, and providing excellent service. Reliable team member with strong communication skills and the ability to multitask in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Front Desk Representative
Mountain Inn
09.2025 - 10.2026
- Process new reservations and reservation modifications in the property management system.
- Facilitate guest check-in/check-out procedures.
- Collaborate with housekeeping to ensure timely room availability for incoming guests.
- Conduct room inspections and allocate rooms based on guest preferences.
- Coordinate with maintenance staff to address building and room issues promptly.
- Collaborate with the rooms division manager to oversee purchasing processes and maintain accurate inventory levels.
Waitress/Hostess
Epican Tapas Lounge
07.2023 - 09.2025
- Managed reservations, waitlist and maintained seating charts.
- Welcomed guests, took orders, and upsold menu items.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Assisted in training new staff on menu items and service standards.
- Handled cash transaction and processed payments accurately for patrons.
- Maintained cleanliness of dining area and service stations throughout shifts.
Team Manager
Sagility
07.2019 - 09.2025
- Tracked team performance to ensure that service goals and standards were met.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Provided ongoing feedback and coaching to drive performance improvement.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
Acting Process Analyst/Escalation Advocate
Sagility
08.2018 - 05.2019
- Managed supervisor level escalations by addressing sensitive client and customer concerns.
- Analyzed department performance metrics to pinpoint specific improvement areas.
- Developed action plans to resolve identified efficiency issues.
- Identified opportunities for process improvements across the organization.
Housekeeper
Jamaica Pegasus Hotel
04.2016 - 01.2017
- Ensured cleanliness of guest rooms and public areas to enhance guest satisfaction.
- Replenished linens and toiletries to maintain guest comfort and convenience.
- Reported maintenance issues for timely resolution.
Housekeeper
Tropics View Hotel
11.2015 - 04.2016
- Ensured cleanliness of guest rooms and public areas to enhance guest satisfaction.
- Replenished linens and toiletries to maintain guest comfort and convenience.
- Reported maintenance issues for timely resolution.
Education
BACHELOR OF SCIENCE - HOSPITALITY AND TOURISM MANAGEMENT- HOTEL AND RESORT MANAGEMENT
University Of Technology
Kingston, Jamaica12-2024
GSS SUPERVISORY MANAGEMENT -
GSS Apprenticeship Program, Global Services Sector
Kingston, Jamaica01-2024
PRINCIPLES OF CUSTOMER SERVICE - CITY AND GUILDS LEVEL (II)
Davandre's Vocational Institute
Manchester Jamaica05-2016
Housekeeping Skills And Proficiency Certificate - City And Guilds
Davandre's Vocational Institute
Manchester Jamaica01-2016
ADVANCED PROFICIENCY DIPLOMA -
DeCarteret College High School
Manchester Jamaica06-2013
CSEC CERTIFICATE -
DeCarteret College High School
Manchester Jamaica06-2011
Skills
- Guest service
- Customer Service
- Attention to detail
- Organization
- Multitasking
- Teamwork
- Problem Solving
- Verbal communication
Extracurricular Activities
College of Business and Management (COBAM) Honors Society - 2021-2024
Course Advisory Committee Member - 2023-2024
SHTM Student Ambassador Member - 2024
Awards
Scholarship Recipient, Moon Palace Foundation Scholarship, 2023
Graduation
First-Class Honors, 2024
Timeline
Front Desk Representative
Mountain Inn
09.2025 - 10.2026
Waitress/Hostess
Epican Tapas Lounge
07.2023 - 09.2025
Team Manager
Sagility
07.2019 - 09.2025
Acting Process Analyst/Escalation Advocate
Sagility
08.2018 - 05.2019
Housekeeper
Jamaica Pegasus Hotel
04.2016 - 01.2017
Housekeeper
Tropics View Hotel
11.2015 - 04.2016
BACHELOR OF SCIENCE - HOSPITALITY AND TOURISM MANAGEMENT- HOTEL AND RESORT MANAGEMENT
University Of Technology
GSS SUPERVISORY MANAGEMENT -
GSS Apprenticeship Program, Global Services Sector
PRINCIPLES OF CUSTOMER SERVICE - CITY AND GUILDS LEVEL (II)
Davandre's Vocational Institute
Housekeeping Skills And Proficiency Certificate - City And Guilds
Davandre's Vocational Institute
ADVANCED PROFICIENCY DIPLOMA -
DeCarteret College High School
CSEC CERTIFICATE -
DeCarteret College High School