Francis Munn
Phenix City,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Delivery Driver
DoorDash
Columbus, Georgia
01.2022 - 10.2023
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Utilized GPS and maps for efficient route planning.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Notified customers of delays to decrease calls to support.
- Handled merchandise in accordance with product handling standards.
Sales Associate
AutoZone
Columbus , GA
01.2022 - 04.2023
- Assessed customer needs to provide assistance and information on product features.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Family Dollar
Columbus , GA
01.2021 - 02.2022
- Assessed customer needs to provide assistance and information on product features.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Collected payments and provided accurate change.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Organized stockroom shelves according to size, color or style.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Pestalozzi-Mittelschule Regensburg
Regensburg Germany 08-2020
Skills
- Delivery logging
- Package scanning
- Commercial driving
- Product promotion
- Inventory management
- Positive attitude
- Courteous and polite demeanor
- Exceptional written and verbal communication skills
- Payment collection
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
Timeline
Delivery Driver
DoorDash
01.2022 - 10.2023
Sales Associate
AutoZone
01.2022 - 04.2023
Sales Associate
Family Dollar
01.2021 - 02.2022
High School Diploma -
Pestalozzi-Mittelschule Regensburg