Francis Nguyen
Haymarket,VA
Summary
Customer Service Specialist with extensive experience in cash handling and shift leadership at Paris Baguette and The Qui. Proven track record of enhancing customer satisfaction through attentive service in fast-paced environments. Strong adaptability and training capabilities, contributing to team success and operational efficiency. Career goal is to leverage these skills in a dynamic organization focused on exceptional customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Qui
01.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Cashier / Barista Trainer
Paris Baguette
04.2022 - 01.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- proficient as a barista in making coffees and complimentary drinks.
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA05-2028
Associate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VA05-2025
Skills
- Exceptional customer service
- Point of sale (POS) system operations
- Customer service
- Shift management
Certification
- [State] Driver's License
- Virtus child safety certification
Volunteer work
Volunteer at Catholic Vietnamese youth movement (VEYM) every weekend in leadership role
Timeline
Server
The Qui
01.2024 - 10.2024
Cashier / Barista Trainer
Paris Baguette
04.2022 - 01.2024
Bachelor of Science - Information Technology
George Mason University
Associate of Applied Science - Information Technology
Northern Virginia Community College
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