FRANCIS NICOLA
Millburn,NJ
Summary
Admissions professional with 10+ years of experience in behavioral health and substance-use treatment settings. Proven ability to manage high-volume intakes, verify insurance, de-escalate complex situations, and support team operations. Skilled in EMR systems, cross-department coordination, and delivering compassionate, efficient client experiences.
Overview
12
12
years of professional experience
Work History
Senior Admissions Coordinator
BlueCrest Health Group
Woodland Park, NJ
10.2024 - 11.2025
- Led complex intake cases, supported coordinators, and ensured accurate clinical placement.
- Conducted assessments, verified insurance, processed payments, and maintained records in Kipu EMR/Salesforce.
- Handled escalations and contributed to workflow improvements and training.
Admissions Supervisor
SOBA New Jersey
New Brunswick, NJ
06.2020 - 09.2024
- Supervise coordinators and oversee full admissions workflow.
- Conduct assessments, coordinate travel, verify insurance, and complete EMR/Salesforce documentation.
- Maintain referral relationships and ensure efficient, client-centered admissions.
Admissions Coordinator
Delphi Health Group
Hamilton Township, NJ
10.2018 - 06.2020
- Managed assessments, follow-ups, insurance verification, and travel coordination for incoming clients.
Admissions Coordinator
Sprout Health Group
West Palm Beach, FL
04.2017 - 09.2018
- Completed assessments, coordinated travel, and processed insurance and payments.
Director of Housing
Primary Purpose
West Palm Beach, FL
05.2014 - 10.2017
- Oversaw sober living homes, enforced program guidelines, and managed conflict resolution.
Education
Associate Degree -
Fairleigh Dickinson University
High School Diploma -
Millburn High School
Millburn, NJSkills
- Kipu EMR
- Salesforce
- QuickBooks
- Insurance Verification
- Intake Assessment
- Customer Service
- Multi-line Phone Systems
- Crisis De-escalation
- Travel Coordination
- Data Entry
- Team Support
References
References available upon request.
Timeline
Senior Admissions Coordinator
BlueCrest Health Group
10.2024 - 11.2025
Admissions Supervisor
SOBA New Jersey
06.2020 - 09.2024
Admissions Coordinator
Delphi Health Group
10.2018 - 06.2020
Admissions Coordinator
Sprout Health Group
04.2017 - 09.2018
Director of Housing
Primary Purpose
05.2014 - 10.2017
Associate Degree -
Fairleigh Dickinson University
High School Diploma -
Millburn High School