Francis Pollicino
Levittown,NY
Summary
Experienced EMS leader with over a decade of dedicated service in emergency medical services, progressing from EMT to Operations Supervisor. Demonstrated expertise in critical care transport, incident command, and disaster response. Strong track record of effective leadership, comprehensive training, and meticulous operational oversight. Adept at managing teams, coordinating multi-agency responses, and enhancing service delivery in high-stress environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Northwell Health System
12.2021 - Current
- Oversees daily EMS operations for a major healthcare system and manages a team of 23 EMTs, Paramedics, Critical Care Paramedics, and Community Paramedics
- Provides strategic leadership in emergency response coordination, resource management, and interagency collaboration
- Serves as a leader within Northwell's Special Operations Team, planning and commanding EMS Strike Team deployments for regional and national disaster response missions, including hospital evacuations, mass casualty incidents, and surge operations
- Coordinates critical care transport operations involving ventilators, infusion pumps, and other advanced life support systems
- Leads staff development, credentialing compliance, and quality improvement efforts
- Collaborates with public safety agencies, emergency management officials, and healthcare partners to ensure readiness, situational awareness, and operations continuity during planned events and no-notice incidents
Critical Care Paramedic
Northwell Health System
01.2018 - 12.2021
- Provided Emergent and Non-emergent care and transport to patients, Inter-hospital transports including transport ventilators, CPAP, EKGs with 12 lead interpretation, infusion pumps, Isolettes, balloon pumps, and various critical care transports
Paramedic
Northwell Health System
11.2015 - 01.2018
- Conducted medical evaluations and provided care to adult and pediatric patients before and during transport by ambulance
- Performs all phases of transport services, including equipment maintenance
EMT
Northwell Health System
12.2011 - 11.2015
- Transported patients via ambulance
- Executes the safe operation of the vehicle and the safe delivery of patients to their destinations
- Provides Basic Life Support as required
Paramedic
Oyster Bay FD, Melville FD, Bethpage FD
04.2017 - Current
- Deliver advanced pre-hospital emergency medical care and transportation for critically ill or injured patients
- Respond to various emergency calls, providing rapid assessment, life-saving interventions, and transport to appropriate medical facilities
Paramedic Supervisor
Bellmore-Merrick EMS
06.2015 - 10.2019
- Supervised, hired, trained, and scheduled a team of over 30 personnel, including volunteer staff, ensuring operational efficiency and regulatory compliance
- Oversaw performance management and conducted disciplinary actions when necessary
- Monitored staff licensure and certification to maintain compliance with state and agency standards
- Served as the agency's designated NYS DOH Narcotic Officer, responsible for the secure management, tracking, and reporting of controlled substances per state regulations. Maintained all required narcotic logs, forms, and documentation
- Supported the agency's quality assurance and improvement efforts by reviewing clinical documentation, identifying trends, and initiating follow-ups to address discrepancies
- Delivered monthly operational reports and strategic recommendations to the Board of Directors to enhance departmental effectiveness, training, and service delivery
Paramedic
SeniorCare EMS
10.2015 - 01.2016
- Provided emergency and non-emergent care and transport to patients and inter-hospital transports, including transport ventilators, CPAPs, and EKGs with 12 lead interpretations, infusion pumps, and isolates
EMT, Dispatcher
SeniorCare EMS
10.2009 - 10.2013
- Operated a computer-aided dispatch system to manage incoming emergency and non-emergency service requests from hospitals, nursing homes, and private individuals
- Coordinated and assigned up to 100 ambulances per shift, ensuring timely and prioritized response based on the nature and severity of calls
- Accurately assessed call information to determine urgency, location, and appropriate response units
- Utilized multiple communication platforms, including two-way radios, telephones, and integrated computer systems, to maintain continuous situational awareness and efficient resource allocation
- Played a key role in maintaining operational tempo and communication across a high-volume EMS system
Education
Bachelor's Degree - Emergency Management
SUNY Canton
05.2025
Leadership Program - undefined
University of California - Davis
07.2021
Communications
New York Institute of Technology
New York, NY05.2008
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Access
- Organizational skills
- Communication skills
- Customer service
- Time management
- Emergency management
- Mass casualty incident response
Certification
- NYS EMT-P, CEMT-P
- EMD-C
- Nassau County, Suffolk County, and New York City REMAC Certified
- Emergency Medical Dispatcher
- ALCS, BLCS, PALS
- IS-5.a, 100, 120.c, 200.a, 230.d, 235.c, 240.c, 241.c, 242.c, 244.b, 300, 700.a, 800.b
Timeline
Operations Supervisor
Northwell Health System
12.2021 - Current
Critical Care Paramedic
Northwell Health System
01.2018 - 12.2021
Paramedic
Oyster Bay FD, Melville FD, Bethpage FD
04.2017 - Current
Paramedic
Northwell Health System
11.2015 - 01.2018
Paramedic
SeniorCare EMS
10.2015 - 01.2016
Paramedic Supervisor
Bellmore-Merrick EMS
06.2015 - 10.2019
EMT
Northwell Health System
12.2011 - 11.2015
EMT, Dispatcher
SeniorCare EMS
10.2009 - 10.2013
Leadership Program - undefined
University of California - Davis
Bachelor's Degree - Emergency Management
SUNY Canton
Communications
New York Institute of Technology
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