Francis R. Epping
South River,NJ
Summary
Dynamic multi-unit management professional overseeing operations across five locations. Achieved revenue growth from $2.8M to $5.5M while enhancing customer satisfaction and team performance through focused training and mentorship.
Overview
25
25
years of professional experience
Work History
Multi-Unit Manager
Dunkin'
07.2021 - 09.2026
- Oversaw a network of 5 locations over Monmouth, Mercer, Middlesex counties in NJ
- Saw sales grow from 2.8M to 5.5M in revenue
- Managed COGS and enhanced bottom line profitability through strategic financial oversight.
- Oversaw daily operations of multiple store locations to ensure efficiency.
- Trained and developed staff to enhance customer service skills.
- Analyzed sales data to identify trends and make informed decisions.
- Ensured compliance with health and safety regulations across all stores.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
- Created weekly reports to track sales volume, profit margins, payroll costs, and labor hours for informed decision-making.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Restaurant Manager
Taco Bell
Woodbridge, New Jersey
03.2016 - 01.2021
- Managed daily operations of restaurant, ensuring smooth service and customer satisfaction.
- Raised voice of customer score from 40% to about 70% in 5 months after acquisition.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing service quality.
- Oversaw inventory tracking, staff training, hiring, and terminations to maintain operational efficiency.
- Facilitated training programs to enhance employee skills and performance.
- Conducted recruitment processes to select qualified candidates for open positions.
- Supported $3.2M unit operations.
- Completed 13 core corporate inspections with 95% compliance.
- Supported kitchen remodel work.
Store Manager
Wendys
Brick, NJ
05.2014 - 02.2016
- Store Manager
- Saw sales go from 20% to +25% YOY
- Led unit remodel to enhance customer experience and store aesthetics.
- Executed A Level operations to maintain compliance with company standards and improve operational efficiency.
- Supervised daily operations of the restaurant to ensure efficient service and customer satisfaction.
- Managed staffing, including hiring, training, and scheduling team members effectively.
- Grew and trained new team
- Maintained inventory levels and ordered supplies to meet restaurant needs.
- Developed and implemented training programs to elevate employee service skills and knowledge.
Multi Unit Manager
Dominos Pizza
Matawan, New Jersey
01.2010 - 04.2014
- Franchise OER Coach, Store Manager
- Running the busiest store in our 10 store franchise for the last 6 months. Brought store from a default status with operational audit of 64 to an operational audit score of 92 and free of default
- Raised the overall average for the 10 stores in franchising from a 2.3 average Round 2 2009 to a 3.1 average Round 1 2010
- Coached store leadership teams to enhance OER scores.
- Managed store shifts to maintain adequate staffing and optimize operational efficiency.
- Conducted monthly evaluations of all franchise stores to assess compliance with operational standards. in a franchise 1 time per month.
- Evaluated store systems to ensure compliance with DPLLC standards and procedures.
- Must understand, interpret, uphold, and enforce standards, policies, and procedures.
- Performed maintenance for stores.
Store Manager
Dominos Pizza
Andalusia, Alabama
09.2008 - 01.2010
- Store Manager
- Hired and trained new employees; conducted weekly inventory assessments to ensure optimal stock levels. Reviewed monthly profit and loss statements to identify trends and inform financial strategies.. Managed weekly scheduling and implemented cost programs to enhance profitability. Drove successful sales increases of a minimum 4.5% for the past 17 months at the current store location. Increasing the current customer count. Retaining past customers and turning them into regular customers. Also drove average ticket price up an average 8.5% through consistently driving add on products.
- Hired and trained team members to ensure adequate staffing.
- Maintained inventory levels and ordered supplies to meet restaurant needs.
Line Cook
Country's BBQ
05.2008 - 09.2008
- Prepared and cooked a variety of meats using traditional BBQ techniques.
- Collaborated with team members to ensure timely meal service during peak hours.
- Prepared food for waitstaff, ensuring timely delivery of all orders within 5 minutes.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
Store Manager
Dominos Pizza
Dothan, Alabama
02.2007 - 05.2008
- Hired and trained new employees to build a capable team. Conducted weekly inventory assessments to monitor stock levels. Oversaw monthly profit and loss control to ensure financial accountability. In charge of the weekly schedule and running a profitable cost program. Drove successful sales increases of a minimum 4.5% for the past 4 months at the current store location. Increased customer count through targeted engagement strategies. Retain past customers and turn them into regular customers.
- Managed daily operations to ensure smooth store functioning.
- Trained and supervised team members on customer service standards.
- Implemented inventory management procedures for product availability.
Customer Service Representative
Apac Customer Services, Inc
Davenport, IA
09.2006 - 01.2007
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Guided Medicare Part D members in resolving inquiries about Unicare Drug Plan membership.
Assistant Manager
Happy Joes Ice Cream and Pizza
Pella, IA
05.2006 - 07.2006
- Supervised daily operations of ice cream and pizza service area.
- Trained and mentored team members on customer service standards.
- Managed inventory levels for ingredients and supplies efficiently.
- Developed training program for new crew members to enhance onboarding experience.
Crew Leader
Wendys
Cedar Rapids, IA
01.2006 - 05.2006
- Facilitated training sessions for new employees on company procedures, ensuring adherence to Wendy's standards. Supported Operations Leader in managing daily store operations, contributing to a smooth workflow. Assisted the Operations Leader with overall store operations.
- Supervised daily operations and maintained high service standards.
- Trained and mentored new crew members on procedures and customer service.
- Coordinated shift schedules to ensure adequate staffing during peak hours.
Bartender
Club Fusion
Davenport, IA
09.2005 - 01.2006
- Made and served drinks for guests in fast-paced night club environment.
- Monitored guest alcohol consumption to promote safety and responsible drinking.
- Maintained cleanliness and organized bar area to enhance guest experience.
Shift Manager
Wendys
Davenport, IA
12.2001 - 09.2005
- Placing food and paper orders.
- Assisted running a Wendy's Sparkle Certified Restaurant.
- Oversaw store appearance in the General Manager's absence, upholding brand standards.
- Coordinated follow-ups with new employees to confirm proper training completion.
- Monitored crew training progress to ensure compliance with training standards.
- Assisting the general manager in the training of fellow management
- Keeping controllable expenses within budgeted costs.
- Resolved customer complaints by addressing issues and issuing apology letters with compensation.
- Maintain QSC/Food Safety, requirements given to us by local health department and corporate offices.
Education
High School -
Davenport West High School
Davenport, IA01-2003
Skills
- Sales forecasting
- Revenue growth
- Financial analysis
- Operational compliance
- Inventory management
- Staff training
- Customer relationship management
Highlights of Qualifications
Experienced in running a fast paced quick service restaurant for the past 10 years.
ADDITIONAL INFORMATION
- Highly motivated individual with great potential.
- Always go beyond the minimal requirements of job. And never leave work with an unfinished job. References Available Upon Request.
Timeline
Multi-Unit Manager
Dunkin'
07.2021 - 09.2026
Restaurant Manager
Taco Bell
03.2016 - 01.2021
Store Manager
Wendys
05.2014 - 02.2016
Multi Unit Manager
Dominos Pizza
01.2010 - 04.2014
Store Manager
Dominos Pizza
09.2008 - 01.2010
Line Cook
Country's BBQ
05.2008 - 09.2008
Store Manager
Dominos Pizza
02.2007 - 05.2008
Customer Service Representative
Apac Customer Services, Inc
09.2006 - 01.2007
Assistant Manager
Happy Joes Ice Cream and Pizza
05.2006 - 07.2006
Crew Leader
Wendys
01.2006 - 05.2006
Bartender
Club Fusion
09.2005 - 01.2006
Shift Manager
Wendys
12.2001 - 09.2005
High School -
Davenport West High School