Francis Staples
Delano,CA
Summary
Proven leader and efficient cashier at Big 5 Sporting Goods, adept in cash management and conflict resolution. Excelled in enhancing sales through expert customer service and product knowledge. Demonstrated organizational skills and POS system proficiency, contributing to operational improvements and increased sales revenue.
Overview
3
3
years of professional experience
Work History
Cashier/Retail Sales Associate
Big 5 Sporting Goods
Delano, CA
04.2019 - 05.2022
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lifted up to 75 pounds at once and used forklift to move heavier loads.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor’s Degree - Liberal Studies
California State University, Bakersfield
Bakersfield, CAAssociate of Arts - Elementary Education
Bakersfield College
Bakersfield, CA05.2024
Skills
- Cash handling and management
- Cash Drawer Balancing
- Price Identification
- Call Response and Transfer
- Conflict Resolution
- Organizational abilities
Timeline
Cashier/Retail Sales Associate
Big 5 Sporting Goods
04.2019 - 05.2022
Bachelor’s Degree - Liberal Studies
California State University, Bakersfield
Associate of Arts - Elementary Education
Bakersfield College