Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Francis Syed

Bronxville,NY

Summary

Dedicated customer service representative with expertise in problem-solving, relationship building, and team collaboration. Proven track record in enhancing customer satisfaction and streamlining service processes.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

D.W. Haber & Son, Inc.
Bronx, NY
04.2009 - 12.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new employees on company policies and customer service protocols.
  • Developed and maintained strong relationships with customers, enhancing overall satisfaction.
  • Collaborated with team members to streamline service processes, improving response times.
  • Usage of Visual program towards orders entries throughout the day for the Hotel Industries
  • Responsible for over four thousands accounts worldwide all 50 states including Hawaii, Dubai, South America, China, Australia, Canada, the Caribbean Islands & more
  • Assist with return goods for repair of defective, damaged warranty items, quote customers
  • Orders consists of stainless steel hollowware, convert into plated and copper goods from Urns to chafer , fusion risers table tops, cold buffet and more

Administrative Assistant

Davis Langdon-Makkah KSA, MEP QS
New York, NY
10.2008 - 02.2009
  • Managed scheduling and coordination of meetings for senior management.
  • Facilitated communication between departments to streamline operations.
  • Organized and maintained electronic filing systems for documentation efficiency.
  • Developed office procedures to enhance workflow and reduce redundancies.

Education

Paralegal Studies

Katharine Gibbs Institute
New York, NY

High School Diploma -

Elmcor Center
Corona, NY
10-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

D.W. Haber & Son, Inc.
04.2009 - 12.2021

Administrative Assistant

Davis Langdon-Makkah KSA, MEP QS
10.2008 - 02.2009

Paralegal Studies

Katharine Gibbs Institute

High School Diploma -

Elmcor Center
Francis Syed