Dedicated customer service representative with expertise in problem-solving, relationship building, and team collaboration. Proven track record in enhancing customer satisfaction and streamlining service processes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
D.W. Haber & Son, Inc.
Bronx, NY
04.2009 - 12.2021
Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted in training new employees on company policies and customer service protocols.
Developed and maintained strong relationships with customers, enhancing overall satisfaction.
Collaborated with team members to streamline service processes, improving response times.
Usage of Visual program towards orders entries throughout the day for the Hotel Industries
Responsible for over four thousands accounts worldwide all 50 states including Hawaii, Dubai, South America, China, Australia, Canada, the Caribbean Islands & more
Assist with return goods for repair of defective, damaged warranty items, quote customers
Orders consists of stainless steel hollowware, convert into plated and copper goods from Urns to chafer , fusion risers table tops, cold buffet and more
Administrative Assistant
Davis Langdon-Makkah KSA, MEP QS
New York, NY
10.2008 - 02.2009
Managed scheduling and coordination of meetings for senior management.
Facilitated communication between departments to streamline operations.
Organized and maintained electronic filing systems for documentation efficiency.
Developed office procedures to enhance workflow and reduce redundancies.