Summary
Overview
Work History
Education
Skills
Timeline
FRANCIS TOKAY

FRANCIS TOKAY

Security Officer
Fort Lauderdale,FL

Summary

Experience as dynamic employee will assist in being an excellent Security Officer by utilizing communication and negotiation skills to serve and safeguard clients.

Provide customer service by carrying out safety and security procedures and conducting patrols around property perimeters.

Persistence, firmness and consistency in abiding by all policies and procedures.

Practice good judgement and in response to emergencies, incidents and critical situations.

Overview

22
22
years of professional experience

Work History

COLLECTIONS REPRESENTATIVE

US Treasury - Internal Revenue Service
Oakland, CA
10.2003 - 03.2021
  • Faced paced customer service telephone center call site serving up to 40 callers per day.
  • Enforce and collect penalties for late payment and filing of United States required income, excise and payroll taxes.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Researched accounts and completed due diligence to resolve collection problems.

Security Officer

The USS Hornet Sea, Air & Space Museum
Alameda, CA
11.2002 - 05.2007
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Secured all four decks prior to opening and closing museum.
  • Switching on 111 light switches to open museum.
  • Switching off 111 light switches to close museum.

Education

Associate of Arts - Liberal Arts And Sciences

The Florida State University, Tallahassee, FL
01.1995

60 Semester hours including English Composition, History, Humanities, Mathematics, Natural Science, and Social Science.

Business Software Applications - Business Software And Accounting

Sheridan Technical College, Hollywood, FL
12.1994
  • Keyboarding (40 wpm+)
  • Accounting
  • English
  • Business Math
  • Computer Software such as Excel, Outlook, Word and Powerpoint.

Skills

  • Communication skills
  • Managing Delinquent Accounts
  • Problem Identification
  • Legal Requirements
  • Pleasant Telephone Demeanor
  • Computer skills
  • Internet
  • Mobile Devices
  • Florida safe driver license with defensive driver certification

Timeline

COLLECTIONS REPRESENTATIVE - US Treasury - Internal Revenue Service
10.2003 - 03.2021
Security Officer - The USS Hornet Sea, Air & Space Museum
11.2002 - 05.2007
The Florida State University - Associate of Arts, Liberal Arts And Sciences
Sheridan Technical College - Business Software Applications, Business Software And Accounting
FRANCIS TOKAYSecurity Officer