Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doniece Williams

Folkston,GA

Summary

Highly innovative and performance-driven professional with one year of experience as a dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning. Comprehensive years of experience in overall aspects of Motor Vehicle Operator/ Logistics Management with proficient interpersonal skills. Organized, critical thinker,creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, aiming to provide superior customer service above and beyond expectations. Looking forward to proving my abilities as a Collections Representative with great interest and knowledge of the field. Highly organized with an exceptional ability to manage complex tasks and priorities effectively and in a timely manner with wonderful communication skills.

Overview

8
8
years of professional experience

Work History

Collections Representative

ScentAir
06.2020 - 05.2022
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Recorded all information regarding financial status of customers.
  • Handled over 50 outbound and inbound calls daily with goal of collecting owed debt.

Motor Vehicle Operator/Logistics Management Specialist

Air National Guard
02.2019 - 05.2020
  • Transported cargo on regular basis.
  • Managed fuel distribution and completed weekly and monthly reports.
  • Operated different types of vehicles and equipment in varied terrain and conditions.
  • Conducted vehicle performance checks and performed maintenance actions.
  • Operated, cleaned, serviced, and performed preventative maintenance on government motor vehiclesranging from sedan to large tractor trailers, buses, and forklifts.
  • Prepared, reviewed, and maintained vehicle operator forms, and records
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Coordinated and maintained vehicle plans and instruction.
  • Administered installation driver qualifications and licenses and ensured compliance of all licensing and safety.

Motor Vehicle Operator/ Logistics Management

Air Force Active Duty
11.2013 - 10.2018
  • Operated, cleaned, serviced, and performed preventative maintenance on government motor vehicles ranging from sedan to large tractor trailers, buses, and forklifts
  • Prepared, reviewed, and maintained vehicle operator forms, and records
  • Observed and enforced handling safety precautions and maintained fuel quality surveillance and control in transportation
  • Designated and coordinated shuttle bus and mass transportation requirements
  • Coordinated and scheduled documented cargo movement
  • Identified opportunities to reduce cost and improve productivity
  • Reviewed records and logs to ensure proper turn-in of accountable documents
  • Provided transportation services for distinguished visitors and special events
  • Planned and coordinated special arrangements with protocol functions
  • Administered installation driver qualifications and licenses Served as liaison with state, local and host nation authority on licensing matters
  • Coordinated and maintained vehicle plans and instruction
  • Performed warehouse functions in regards to the movement of inventory in and out of the warehouse.

Education

Associate of Applied Science -

Community College of The Air Force
Montgomery, AL
05.2015

High School Diploma -

Charlton County High School
Folkston, GA
05.2011

Skills

  • Effective at all organizational levels
  • Customer Service
  • Excellent Phone Etiquette
  • Management Skills
  • Accuracy and Patience
  • Compliance Management
  • Collaborative
  • Communication Skills
  • Strategic Planning
  • Public Speaking
  • Customer Relation
  • Problem-Solving
  • Time Management
  • Multitasking
  • Troubleshooting skill
  • Teamwork
  • Multi-Line Phone Systems
  • Resource Recovery
  • Mathematics Skills
  • Credit and Collections
  • Team Collaboration
  • Collection Calls

Timeline

Collections Representative

ScentAir
06.2020 - 05.2022

Motor Vehicle Operator/Logistics Management Specialist

Air National Guard
02.2019 - 05.2020

Motor Vehicle Operator/ Logistics Management

Air Force Active Duty
11.2013 - 10.2018

Associate of Applied Science -

Community College of The Air Force

High School Diploma -

Charlton County High School
Doniece Williams